Tag Archives: Madison

Quality Processes in Unexpected Places

This month Paul Borawski asked ASQ’s Influential Voices to explore the use of quality tools in unexpected places. The most surprising example of this practice that I recall is the Madison, Wisconsin police department surveying those they arrested to get … Continue reading

Posted in Creativity, Customer focus, Data, Innovation, Management, Process improvement, Public Sector, Respect | Tagged , , , , , , , , , , | 5 Comments

Soren Bisgaard

Soren Bisgaard died earlier this month of cancer. Soren was a student of my father’s who shared the commitment to making a difference in people’s lives by using applied statistics properly. I know this seem odd to many (I tried … Continue reading

Posted in Psychology, Six sigma, Statistics | Tagged , , , , , , | 4 Comments

Highlights from Recent George Box Speech

The JMP blog has posted some highlights from George Box’s presentation at Discovery 2009 [the broken link was removed] Infusing his entire presentation with humor and fascinating tales of his memories, Box focused on sequential design of experiments. He attributed … Continue reading

Posted in Data, Design of Experiments, Six sigma, Statistics | Tagged , , , , , , , , | 6 Comments

Peter Scholtes

Peter Scholtes died peacefully this morning [11 July 2009] in Madison, Wisconsin. His family was with him. My father wrote about the First Street Garage project in W. Edwards Deming’s Out of the Crisis (pages 245-247). Peter (who was working … Continue reading

Posted in Deming, Management, quote, Systems thinking | Tagged , , , , , | 34 Comments

Statistics for Experimenters in Spanish

Statistics for Experimenters, second edition, by George E. P. Box, J. Stuart Hunter and William G. Hunter (my father) is now available in Spanish. Read a bit more can find a bit more on the Spanish edition, in Spanish. Estadística … Continue reading

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6 Leadership Competencies

At the recent Annual W. Edwards Deming Institute Annual conference (this year held in Madison, Wisconsin) Peter Scholtes gave an excellent speech on the 6 Leadership Competencies from his book: The Leader’s Handbook. Those competencies are: The ability to think … Continue reading

Posted in Deming, Management, Psychology, Systems thinking | Tagged , , , , , , | 8 Comments

Making Life Difficult for Customers

Companies seem to think technology is an excuse to provide bad service. Or maybe they don’t need any excuse at all to do so, based on how often they provide bad service. My latest experience with lame pointy haired boss … Continue reading

Posted in Customer focus, IT, Management, Software Development | Tagged , , , , , | 5 Comments

Conference Calls with Scholtes and Joiner

Pratt & Whitney Rocketdyne’s Enterprise Thinking Network Ongoing Discussion series this month features conference calls with Peter Scholtes (Thursday, September 25th, Noon to 2pm Pacific Time – USA) and Brian Joiner (Friday the 26th, Noon to 2pm Pacific Time – … Continue reading

Posted in Books, Deming, Management | Tagged , , , , | 1 Comment

Lean Management in Policing

Justice served up Jacksonville–style is all lean [broken link was removed] by Joe Jancsurak: The Jacksonville Sheriff Office’s (JSO) Crime Reducing Initiatives Management and Enforcement Strategies (CRIMES) measures, tracks and analyzes crime-fighting statistics, such as the number of arrests and … Continue reading

Posted in Lean thinking, Management, Management Articles, Public Sector | Tagged , | 1 Comment

Parfrey’s Glen, Wisconsin

See more photos from my visit to Parfrey’s Glen Natural Area in Wisconsin, about an hour outside of Madison. It really was amazingly beautiful – the pictures do not do it justice. The Parfrey’s Glen trail is under a mile … Continue reading

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