Tag Archives: Madison

Making Life Difficult for Customers

Posted on September 27, 2008 by John Hunter

Companies seem to think technology is an excuse to provide bad service. Or maybe they don’t need any excuse at all to do so, based on how often they provide bad service. My latest experience with lame pointy haired boss technology came while looking to watch a football game online. Years ago you could listen to any Wisconsin Badger game over the internet – very simple, no special software (just the simple free Real Audio plugin). In subsequent years (just … Continue reading →

Posted in Customer focus, IT, Management, Software Development | Tagged , , , , , | 5 Comments

Conference Calls with Scholtes and Joiner

Posted on September 23, 2008 by John Hunter

Pratt & Whitney Rocketdyne’s Enterprise Thinking Network Ongoing Discussion series this month features conference calls with Peter Scholtes (Thursday, September 25th, Noon to 2pm Pacific Time – USA) and Brian Joiner (Friday the 26th, Noon to 2pm Pacific Time – USA). See more details [the broken link was removed] and register online. Peter’s books (The Team Handbook and The Leader’s Handbook) are thought pieces for Thursday’s conversation with Peter. As a place to begin the conversation with Peter, we might … Continue reading →

Posted in Books, Deming, Management | Tagged , , , , | 1 Comment

Lean Management in Policing

Posted on August 18, 2008 by John Hunter

Justice served up Jacksonville–style is all lean [broken link was removed] by Joe Jancsurak: The Jacksonville Sheriff Office’s (JSO) Crime Reducing Initiatives Management and Enforcement Strategies (CRIMES) measures, tracks and analyzes crime-fighting statistics, such as the number of arrests and value of stolen and recovered property. Such findings are instrumental in determining the overall effectiveness of the JSO and where improvements need to be made. Investigations stress uniformity. Lean “changed how we approach investigations,” says Sheriff Rutherford. “We found that … Continue reading →

Posted in Lean thinking, Management Articles, Public Sector | Tagged , , | 1 Comment

Parfrey’s Glen, Wisconsin

Posted on July 30, 2008 by John Hunter

See more photos from my visit to Parfrey’s Glen Natural Area in Wisconsin, about an hour outside of Madison. It really was amazingly beautiful – the pictures do not do it justice. The Parfrey’s Glen trail is under a mile but well worth visiting. If you want to hike more try the Ice Age National Scenic Trail or nearby Devil’s Lake State Park. The top photo is of me (John Hunter) at nearby Durwood’s Glen. The yellow flower is from … Continue reading →

Posted in curiouscat.com, Travel photos | Tagged , , , ,

Applied Quality Engineering Education

Posted on January 10, 2007 by John Hunter

Classroom projects translate into immediate workplace gains for working professionals in engineering [the broken link was removed] In the final semester of his UW–Madison master’s degree, Bob Aloisi didn’t just earn a letter grade in his quality engineering class: He saved his company $50,000. It wasn’t the typical classroom outcome — but it wasn’t a typical classroom. As a student in “Quality Engineering and Quality Management,” Aloisi accomplished a major class project in quality improvement at his own workplace. The … Continue reading →

Posted in Career, Education, Management, Science | Tagged , , , ,

5 Things You Might Not Know About Me

Posted on December 21, 2006 by John Hunter

I have been tagged by Mark Graban of the lean blog: “Tag” – 5 Things You Don’t Know About Me. I spent a year in Singapore (the small person in the photo is me, the bigger one is Dad on a beach in Malaysia during a visit during our stay in Singapore) and another in Nigeria while I was growing up. Dad, Bill Hunter, was a professor (related to the item above), who co-authored Statistics for Experimenters and applied Deming’s … Continue reading →

Posted in curiouscat.com, Fun | Tagged , , , , | 6 Comments

The Public Sector and Deming

Posted on January 7, 2006 by John Hunter

In, Public Management-The Bush Administration, Paul Soglin, former Mayor of Madison Wisconsin, quotes one of Deming’s 14 obligations of management: W. Edwards Deming’s point number ten is, “Eliminate slogans, exhortations, and targets for the workplace.” In looking for online background on Deming thinking in Madison I came across this explanation of Madison’s start [the broken link was removed], on the US Department of Labor site: Madison’s quality improvement efforts began after then-Mayor James F. Sensenbrenner and his staff were exposed … Continue reading →

Posted in Deming, Management, Public Sector, quote | Tagged , , , , , | 4 Comments

Box on Quality

Posted on October 11, 2005 by John Hunter

Dr. George Box is not as well known in the general management community as his ideas merit (in my biased opinion – photo of Bill Hunter and George Box). He is well know in the statistics field as one of the leading statistical minds. Box on Quality is an excellent book that gathers his essays from his 65th to 80th year. The book has just been issued in paperback (which helps as the hardback was pricey). While some of the … Continue reading →

Posted in Books, Design of Experiments, Management, Management Articles, Statistics | Tagged , , , , , , | 3 Comments

LA Jail Saves Time Processing Crime

Posted on August 19, 2005 by John Hunter

After efficiency study, L.A. jail saves time processing crime by Dan Laidman Los Angels Daily News (pointy hired boss broke the link so I removed it) Last week, Chief William Bratton told the Board of Police Commissioners that Toyota methods have produced dramatic changes in a jail division once beset by delays, inefficient transportation, personnel shortages and troubles with medical treatment. … But the collaboration between Toyota and the LAPD marks the first time law enforcement has used the principles … Continue reading →

Posted in Deming, Management, Process improvement, Public Sector, Toyota Production System (TPS) | Tagged , , , , , ,

Statistics for Experimenters – Second Edition

Posted on March 8, 2005 by John Hunter

The classic Statistics for Experimenters has been updated by George Box and Stu Hunter, two of the three original authors. Bill Hunter, who was my father, and the other author, died in 1986. Order online: Statistics for Experimenters: Design, Innovation, and Discovery , 2nd Edition by George E. P. Box, J. Stuart Hunter, William G. Hunter. I happen to agree with those who call this book a classic, however, I am obviously biased. Google Scholar citations for the first edition … Continue reading →

Posted in Books, Data, Design of Experiments, Innovation, Management, Manufacturing, Six sigma, Statistics | Tagged , , , , , , , , , , , | 2 Comments

Dangers of Forgetting the Proxy Nature of Data

Posted on August 29, 2004 by John Hunter

We use data to act as a proxy for some results of the system. Often people forget that the end result is not for the number to be improved but for the situation to be improved. We hope, if the measure improves the situation will have improved. But there are many reasons this may not be the case (one number improving at the expense of other parts of the system, the failure of the number to accurately serve as a proxy, distorting numbers, etc.). Continue reading →

Posted in Data, Deming, Management, Popular, quote, Systems thinking | Tagged , , , , , , , , , | 7 Comments