I spent a year in Singapore (the small person in the photo is me, the bigger one is Dad on a beach in Malaysia during a visit during our stay in Singapore) and another in Nigeria while I was growing up.
I was on the Wisconsin Badger Basketball camp championship teams in 7th and 8th grade. The second year we played the championship game on the regular Badger Basketball home court. The Badger’s are a bit better now [the broken link was removed] then they were then.
I have flown on “Air Force One.” Not technically, since it the president was not aboard, but while working for the White House Military Office I flew on the plane on a couple test flights. It is officially “Air Force One” only when the President is flying.
I spent many Thanksgivings beating John Dower, my father (and other of the family members of both) at Oh Hell. Some might claim I remember more victories today than took place at the time.
W. Edwards Deming’s point number ten is, “Eliminate slogans, exhortations, and targets for the workplace.”
In looking for online background on Deming thinking in Madison I came across this explanation of Madison’s start [the broken link was removed], on the US Department of Labor site:
Madison’s quality improvement efforts began after then-Mayor James F. Sensenbrenner and his staff were exposed to the teaching of W. Edwards Deming in 1983. A pilot project at the motor equipment division made substantial improvements in prioritizing repairs, improving communications with customers, reducing steps in the inventory purchasing process and, ultimately, reducing vehicle down time, all of which saved money and improved service at the same time. Based on the success of the pilot, it was decided to expand the philosophy throughout city government. A range of quality improvement projects, with active involvement by union members, saved the city between $1.1 million to $1.4 million over a four-year period, agency heads estimated.
My father, Bill Hunter, was very involved (responsible for it, if you want my version of events) with the effort so I am interested in the results. He wrote up the experience for Deming’s Out of the Crisis (pages 245-247).
Dr. George Box is not as well known in the general management community as his ideas merit (in my biased opinion – photo of Bill Hunter and George Box). He is well know in the statistics field as one of the leading statistical minds. Box on Quality is an excellent book that gathers his essays from his 65th to 80th year. The book has just been issued in paperback (which helps as the hardback was pricey).
While some of the essays are aimed at a reader with an advanced understanding of statistics, many of the articles are aimed at any manager attempting to apply Quality Management principles (SPC, Deming, process improvement, six sigma, etc.). An except from the book provides a table of contents and an introduction.
Some of the articles from the book are available online. I encourage you to take a look at several of the articles and then go ahead and add this book to your prized management resources, if you find them worthwhile.
After efficiency study, L.A. jail saves time processing crime by Dan Laidman Los Angels Daily News (pointy hired boss broke the link so I removed it)
Last week, Chief William Bratton told the Board of Police Commissioners that Toyota methods have produced dramatic changes in a jail division once beset by delays, inefficient transportation, personnel shortages and troubles with medical treatment.
But the collaboration between Toyota and the LAPD marks the first time law enforcement has used the principles in running a jail, said Mike Morrison, the dean of the University of Toyota.
The first edition includes the text of Experiment by Cole Porter. In 1978 finding a recording of this song was next to impossible. Now Experiment can be heard on the De-Lovely soundtrack.
Text from the publisher on the 2nd Edition:
Rewritten and updated, this new edition of Statistics for Experimenters adopts the same approaches as the landmark First Edition by teaching with examples, readily understood graphics, and the appropriate use of computers. Catalyzing innovation, problem solving, and discovery, the Second Edition provides experimenters with the scientific and statistical tools needed to maximize the knowledge gained from research data, illustrating how these tools may best be utilized during all stages of the investigative process. The authors’ practical approach starts with a problem that needs to be solved and then examines the appropriate statistical methods of design and analysis. Continue reading →
Written in relation to a thread (Staff Attitude) on the Deming Electronic Network (link removed because the network no longer is online).
We use data to act as a proxy for some results of the system. Often people forget that the desired end result is not for the number to be improved but for the situation to be improved. We hope, if the measure improves the situation will have improved. But there are many reasons this may not be the case (one number improving at the expense of other parts of the system, the failure of the number to accurately serve as a proxy, distorting numbers, etc.).
I find something I learned from Brian Joiner an excellent summary – which I remember as: