Tag Archives: ASQ Influential Voices

Management Improvement System Flavors

Posted on September 27, 2019 by John Hunter

ASQ has asked their Influential Voices to explore the question “Is Agile the new Lean?” I have participated with the program since 2012: see my past blog posts as part of the ASQ Influential Voices program. No Agile is not … Continue reading →

Posted in Lean thinking, Management | Tagged agile management, ASQ Influential Voices, Lean thinking, management system | 4 Comments

How to Successfully Lead Change Efforts

Posted on June 24, 2019 by John Hunter

ASQ has asked their Influential Voices to explore the question “How can an individual become a successful Change Leader?” I have participated with the program since 2012: see my past blog posts as part of the ASQ Influential Voices program. … Continue reading →

Posted in Management, Psychology | Tagged ASQ Influential Voices, Career, change, leadership | 2 Comments

Effective Change Management Strategies and Tactics

Posted on September 18, 2018 by John Hunter

ASQ has asked their Influential Voices to respond to the question: What are some recommended strategies or tactics to help achieve successful change management? See my past blog posts as part of the ASQ Influential Voices program (I have participated … Continue reading →

Posted in Creativity, Management, Psychology, Systems thinking | Tagged ASQ Influential Voices, change, management, organization as a system, Psychology, quote, respect for people, Systems thinking | 3 Comments

Quality of the Entire Customer Experience

Posted on March 14, 2018 by John Hunter

There is a difference in the way many organizations are managed today and managing with an understanding of your organization as a system aligned toward customer focused continual improvement. The ability to create great customer experiences is much easier with a management system based on customer focused continual improvement principles than one without. Continue reading →

Posted in Customer focus, Management, Psychology | Tagged ASQ Influential Voices, Customer focus, management, Psychology, Quality tools, respect for people, Systems thinking, usability | Comments Off

Technological Innovation and Management

Posted on June 7, 2017 by John Hunter

Technological innovation brings great opportunity for improving results and our quality of life. But transforming potential benefits into real results comes with many challenges. ASQ has asked their Influential Voices to explore the idea of the fourth industrial revolution: “this … Continue reading →

Posted in Data, Innovation, Systems thinking | Tagged ASQ Influential Voices, Data, Innovation, organization as a system, Systems thinking, technology | 2 Comments

Continually Improving Using a Focus on Delighting Customers

Posted on December 1, 2016 by John Hunter

ASQ asked the ASQ influential voices to respond to this question: What is the best way to ensure quality and customer integration grow together? When I first got involved in the quality field that name (quality) seemed to vague for … Continue reading →

Posted in Customer focus, Management, Process improvement, Systems thinking | Tagged ASQ Influential Voices, continual improvement, Customer focus, management system, organization as a system | 1 Comment

Integrating Technical and Human Management Systems

Posted on July 6, 2016 by John Hunter

ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? How should they work together? My view is that the management … Continue reading →

Posted in Management, Psychology, Systems thinking | Tagged ASQ Influential Voices, curiouscat, evidence based management, management concepts, management system, management tools, organization as a system, Psychology, quote | 2 Comments

Culture Change Requires That Leaders Change Their Behavior

Posted on December 28, 2015 by John Hunter

This month The ASQ Influential Voices are reacting to Luciana Paulise’s post: Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality [the broken link was removed]. As Luciana stated: leaders need to change their behavior first if they … Continue reading →

Posted in Deming, Management | Tagged ASQ Influential Voices, change, culture, leadership, transformation | 3 Comments

Making Your Case to Senior Executives

Posted on November 24, 2015 by John Hunter

This month Dr. Suresh Gettala writes about the Talking To the C-Suite About Quality in the monthly ASQ Influential Voices post. My take is a bit different than Dr. Gettala (and most others) in that I believe CEOs are so … Continue reading →

Posted in Management | Tagged ASQ Influential Voices, change, communication, leadership | 2 Comments

Teaching Students How to Use Better Management Practices

Posted on October 27, 2015 by John Hunter

This month Edwin Garro writes about the Quality and Productivity Technical Program for high school students that has been adopted in Costa Rica. 5 high schools joined in the first year and 7 more will join in the next 2 … Continue reading →

Posted in Education | Tagged ASQ Influential Voices, Education, quality | Comments Off