Category Archives: Lean thinking

Toyota Kata Song – The Times They Are Changing

Posted on April 4, 2011 by John Hunter

Very well done song, Toyota Kata – Managing by Means, by Doug Hendren – to the music of “The Times They are A-changing” by Bob Dylan. Doug sounds impressively similar to Dylan and the words are actually wonderful. Managing by results, it don’t work anymore. Don’t stand in your office, go to the shop floor … to really improve you must iterate, see our problems as treasures before its too late, and eliminate waste, whether little or great. Take baby … Continue reading →

Posted in Creativity, Lean thinking, webcast | Tagged , , | 2 Comments

Is Using the Words Resources or Assets When Talking About People the Problem?

Posted on March 17, 2011 by John Hunter

I don’t have any problem with the words resource or assets when discussing people (I know lots of people seem to get excited about those words). What I care about is behavior and organizational systems that embody respect for people. I have never seen much correlation between those and the use of the words resource and asset for discussing the role of people in organizations. Maybe others do see the correlation between the use of those words and bad behavior. … Continue reading →

Posted in Deming, Lean thinking, Management, Psychology, Respect | Tagged , , , , , | 3 Comments

Management Improvement Carnival #124

Posted on March 1, 2011 by John Hunter

The management blog carnival is published 3 times a month with select recent management blog posts. Also try Curious Cat Management Articles for online management improvement articles. Jerry Seinfeld’s Productivity Secret by Brad Isaac – “Think for a moment about what action would make the most profound impact on your life if you worked it every day. That is the action I recommend you put on your Seinfeld calendar.” Employee Engagement by Krista Ogburn Francis – “Meaningful work. Most people … Continue reading →

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Respect for People Doesn’t Mean Avoiding Any Hint of Criticism

Posted on January 14, 2011 by John Hunter

As I said in a post a few years ago on respect for people and Taiichi Ohno‘s sometimes very aggressive style: The difference between respect and disrespect is not avoiding avoiding criticism. In fact often if you respect someone you can be much more direct and critical than you can with someone you treat as though they don’t have the ability to listen to hard truths and improve. I think we often have so little respect for people we just … Continue reading →

Posted in Deming, Lean thinking, Management, Popular, Psychology, quote, Respect, Toyota Production System (TPS) | Tagged , , , , , , , , , , | 4 Comments

Annual Management Blog Review: Software, Manufacturing and Leadership

Posted on January 9, 2011 by John Hunter

In my contribution to the 3rd annual management blog roundup I will take a look at 3 blogs: Dennis Stevens, How to implement “Lean Thinking” in a Business and the Three Star Leadership Blog. This year 14 management bloggers contributed to highlight over 40 blogs, be sure to check out all the posts. Dennis Stevens writes a blog of the same name focused on agile software development principles with a strong focus on Dr. Deming’s ideas and lean thinking. What’s … Continue reading →

Posted in Carnival, Lean thinking, Management, Quality tools, Software Development, Toyota Production System (TPS) | Tagged , , , , , , , , , | 3 Comments

Deming Seminar in Singapore: New Philosophy of Management

Posted on December 27, 2010 by John Hunter

The W. Edwards Deming Institute is working with the NTUC LearningHub to offer management seminars in Singapore. I will be co-facilitating at several seminars in Singapore with Kelly Allan and Kevin Cahill next month. The 2 1/2 day Seminar, Deming’s New Philosophy of Management, is open for registration to the public so if you want to join us, sign up (link removed) for the seminar which will be held January 18 to 20, 2011 in Singapore. In the seminar you … Continue reading →

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The Achilles’ Heel of Agile

Posted on December 14, 2010 by John Hunter

Guest post by Jurgen Appelo When I wrote this, I was working in a big open office space in the Van Nelle Factory in Rotterdam (see photo). About 100 people work in an office that was the first of its kind in Europe, when it was built in 1929. And more than 80 years later, architecture lovers from all over the world still come to admire it, take pictures, and make drawings. I sometimes waved at them. Van Nelle office, … Continue reading →

Posted in Books, IT, Lean thinking, Management, Psychology, Respect, Software Development, Systems thinking | Tagged , , , , , , , , | 4 Comments

Management Improvement Carnival #118

Posted on December 11, 2010 by John Hunter

Mike Wroblewski is hosting the Management Improvement Carnival #118 on the Got Boondoggle? blog, highlights include: Voice of Customer (VOC): What does it mean? By Mark Wheeler – “Most companies have some type of VOC program in place. Many programs fall short of delivering measurable value. This failure often lies at the definition level of VOC. But how do you actually define it?” He Should Have Seen It by Mark Rosenthal – “We talk about 5S, separating the necessary from … Continue reading →

Posted in Carnival, Lean thinking, Management | Tagged

How to Get a New Management Strategy, Tool or Concept Adopted

Posted on December 6, 2010 by John Hunter

Often when learning about Deming’s ideas on management, lean manufacturing, design of experiments, PDSA… people become excited. They discover new ideas that show great promise to alleviate the troubles they have in their workplace and lead them to better results. But how to actually get their organization to adopt the ideas often confounds them. In fact, I believe most potential improvements efforts may well fail even before they start because people can’t get past this problem. I believe the way … Continue reading →

Posted in Deming, Innovation, Lean thinking, Management, Popular, Process improvement, Psychology, Quality tools, Systems thinking | Tagged , , , , , , , , , , , , , | 15 Comments

Management Improvement Carnival #117

Posted on December 1, 2010 by John Hunter

Bryan Lund is hosting the Management Improvement Carnival #117 on the Training Within Industry blog, highlights include: Mark Hamel at Gembatales warns us against the danger of serving two masters…I love the caricatures that he develops for the reader – spot on! A great take on muda, muri and mura by David Kasprzak at My Flexible Pencil. The way David applies the 3Ms to cultural behaviors is clever and thought provoking. Although seemingly “intangible” at first, the cultural wastes that … Continue reading →

Posted in Carnival, Lean thinking, Management | Tagged ,

No True Lean Thinking or Agile Software Development

Posted on November 22, 2010 by John Hunter

“There is no true value of any characteristic, state, or condition that is defined in terms of measurement or observation.” – Dr. W. Edwards Deming. The value depends on your operational definition. Once you operationalize management ideas in a real organization it necessarily should have differences from how it is operationalized elsewhere. As Deming said there are no effective simple recipes for management. It is one of the frustrations people have with Dr. Deming: that there is no cookbook telling … Continue reading →

Posted in Deming, Lean thinking, Software Development | Tagged , , , , , , , | 1 Comment

Airport Security with Lean Management Principles

Posted on November 16, 2010 by John Hunter

The ‘Israelification’ of airports: High security, little bother [the broken link was removed] We [Israel] said, ‘We’re not going to do this. You’re going to find a way that will take care of security without touching the efficiency of the airport.” … “The whole time, they are looking into your eyes — which is very embarrassing. But this is one of the ways they figure out if you are suspicious or not. It takes 20, 25 seconds,” said Sela. Lines … Continue reading →

Posted in Creativity, Customer focus, Deming, Lean thinking, Psychology, Respect | Tagged , , , , , , , , | 1 Comment

Good Process Improvement Practices

Posted on November 8, 2010 by John Hunter

Good process improvement practices include: standardized improvement process (pdsa, or whatever) Going to the gemba – improvement is done where the work is done. You must go to the where the action is. Sitting in meeting rooms, or offices, reading reports and making decisions is not the way to improve effectively. evidence based decision making, data guides decision making rather than HiPPO broad participation (those working on the process should be the ones working on improving it and everyone in … Continue reading →

Posted in Deming, Lean thinking, Management, Process improvement, quote, Respect, Six sigma, Systems thinking | Tagged , , , , , , , , , , , , | 8 Comments

Management Improvement Internal Experts

Posted on November 3, 2010 by John Hunter

Having a group of internal experts in Deming, lean thinking, six sigma, etc. can be an good way to help the organization transform but they must 1) practice respect for people and 2) focus on building organizational capacity. Having, for example a few experts that are very focused on lean thinking and can be tapped by others in the organization I think can be very useful. That group might well also serve as “change agents” which can make some people … Continue reading →

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Respect People: Trust Them to Use good Judgment

Posted on October 28, 2010 by John Hunter

Nordstrom’s employee handbook used to be presented on a single 5 x 8 card: Welcome to Nordstrom We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. So our employee handbook is very simple. We have only one rule: Use good judgment in all situations. Please feel free to ask your department manager, store … Continue reading →

Posted in Deming, Lean thinking, Management, quote, Respect, Systems thinking | Tagged , , , , , , , | 3 Comments

The role of leadership in software development

Posted on August 30, 2010 by John Hunter

The webcast of Mary Poppendieck’s talk, The role of leadership in software development, at Google. As usual Mary does a very nice job of providing some good historical background while exploring wise management practices (tied to software development but plenty useful for any manager). via: Sheep of a different fold Related: Lean, Toyota and Deming for Software Development – Webcast on the Toyota Development Process – Don’t Use Performance Appraisals – Lean Software Development – The Leader’s Handbook

Posted in Lean thinking, Management, Software Development | Tagged , , , , ,