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Monthly Archives: August 2007
Don’t Empower
I believe I learned this from Peter Scholtes, though maybe I am remembering it wrong or explaining it wrong (so give him the credit and if I mess it up it is my fault). I believe there is a problem … Continue reading
Posted in Deming, Management, Psychology, Respect, Systems thinking
5 Comments
Data Based Blathering
Ok, this is one of those posts you might want to ignore or you might enjoy. Before blogs there is little chance this would reach you. But I am tired of seeing the American Customer Satisfaction Index (ACSI) promoted as … Continue reading
Posted in Data, Economics, Google, Toyota Production System (TPS)
3 Comments
Are Google Management Practices Worth Studying?
Larry Dignan asks “Is Google reinventing corporate management or just living off the fruits of one big breakthrough?” Well, I believe Google offers a great deal for managers to study – see our posts on Google management practices. But that … Continue reading
Posted in Innovation, IT, Management
Comments Off on Are Google Management Practices Worth Studying?
Management Improvement Carnival #17
Please submit your favorite management posts to the carnival. Read the previous management carnivals. Take your friends to the Gemba with you by Lee Fried – “Over the last six months we have been developing and refining visual systems to … Continue reading
Posted in Carnival, Management
Comments Off on Management Improvement Carnival #17
Providing Customer Service – Web Hosting
Web Hosting how to: Save your server and customer when digg/reddit/slashdot effect hits his/her website One of your customers gets lucky – a huge burst of traffic hits his website. If you don’t do something quickly, your server will go … Continue reading
Posted in Customer focus, IT, Management, Systems thinking
Comments Off on Providing Customer Service – Web Hosting
Cool Workspaces
Beautiful work spaces acknowledge the people that work in those spaces and show a respect for employees as people. Photo by Michael Moore of the VW Phaeton assembly plant in Dresden (more photos of the plant) via: 10 Seeeeeriously Cool … Continue reading
Posted in Creativity, Management, Respect
2 Comments
Stop Demotivating Me!
Esther Derby has the right idea in Stop Demotivating Me!. Some of my previous posts on this topic: Stop Demotivating Employees – Problems Caused by Performance Appraisal – Why Extrinsic Motivation Fails… Esther’s article points out a number of problems … Continue reading
Posted in Deming, Management, Psychology, Respect
7 Comments
Six Sigma in Software Development
Six Sigma makes inroads in software development organizations “A lot of big companies are developing their own software engineering variance of Six Sigma training,” said Siviy, “putting software-specific examples into the normal Six Sigma curriculum.” However, she said, it’s early … Continue reading
Posted in Design of Experiments, IT, Management, Six sigma, Software Development
Comments Off on Six Sigma in Software Development
Corporate Blogging
Good article on the topic of company blogs and the new thinking needed to manage given the new communication system created by the internet, blogs etc.: Company bloggers can help put out fires [broken link has been removed]: “Our legal … Continue reading
Posted in Creativity, Innovation, IT, Management
4 Comments
Great Marissa Mayer Webcast on Google Innovation
Marissa Mayer speech at Stanford on innovation at Google (23 minutes, 26 minutes question and answers). She leads the product management efforts on Google’s search products- web search, images, groups, news, Froogle, the Google Toolbar, Google Desktop, Google Labs, and … Continue reading
Posted in Google, Innovation, Management, Popular, quote, Software Development, webcast
6 Comments
