Monthly Archives: May 2007

Management Improvement Carnival #11

Posted on May 15, 2007 by John Hunter

Please submit your favorite management posts to the carnival. Deming Point 2 – Adopt a philosophy of cooperation where everyone wins and teach it to everyone by Josh Nankivel – “The win-win environment spearheaded by the project manager and sponsor … Continue reading →

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Google Customer Service

Posted on May 14, 2007 by John Hunter

Google and Ice: A service story: “Ice.com has been very vocal with its criticism. It’s a classic case of a dissatisfied customer. So from a PR dimension this was a problem for Google.” … “We got a call from Google … Continue reading →

Posted in Customer focus, Google, Management | 1 Comment

Keeping Track of Improvement Opportunities

Posted on May 14, 2007 by John Hunter

The Priority Trap [the broken link was removed – long term reliability of the web page links isn’t a priority I guess] by Dan Markovitz makes some good points: But if it’s not important enough to make the short list, … Continue reading →

Posted in IT, Management, Systems thinking | Tagged | 2 Comments

Six Sigma at Cummins

Posted on May 11, 2007 by John Hunter

Six Sigma winning supply-chain converts [the broken link was removed] “More and more of our decisions are made after data is collected and analysis done. It’s less of a gut feel and more data-based.” On any given day, Cummins has … Continue reading →

Posted in Management Articles, Six sigma | Tagged | 1 Comment

Predicting Improves Learning

Posted on May 10, 2007 by John Hunter

The Power of Prediction by Jared Spool: By asking these questions up front, we give the team members something to focus on. When a participant gets stuck somewhere they predicted, it stands out. They can take pleasure in knowing they … Continue reading →

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Be Careful What You Measure

Posted on May 9, 2007 by John Hunter

Be Careful What You Measure by Mike Wroblewski: Although this recalculation of productivity had a positive affect, it is not what I would consider a triumph. Ongoing efforts are still required to truly increase productivity, so it’s back to gemba. … Continue reading →

Posted in Data, Deming, Management, Process improvement, Psychology | Tagged , , | 6 Comments

ASQ Deming Medal to Peter Scholtes

Posted on May 7, 2007 by John Hunter

I am happy that the ASQ Deming Medal was presented to Peter R. Scholtes: for his efforts to inspire others to transform organizations by helping managers understand how successful leadership of people requires an understanding of the interdependencies among knowledge … Continue reading →

Posted in Deming, Management | Tagged , , | 2 Comments

Out of the Crisis

Posted on May 5, 2007 by John Hunter

Entrepreneur.com has named their 9 best classic business books of the past 30 years including Out of the Crisis by W. Edwards Deming: Deming’s teachings challenged American business practice at almost every point. Among his most revolutionary ideas were the … Continue reading →

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Learn From Success and Failure

Posted on May 5, 2007 by John Hunter

Toyota’s Win That Wasn’t, an interview with, Matthew E. May, author of The Elegant Solution: Toyota’s Formula for Mastering Innovation: Toyota had a goal of 15% of the U.S. market by 2010. They’ve exceeded that number three years earlier than … Continue reading →

Posted in Management, Toyota Production System (TPS) | 1 Comment

Information Technology and Management

Posted on May 4, 2007 by John Hunter

Dog Eat Dog [the broken link was removed, sadly even MIT can’t manage a website properly and they have broken the link] by Andrew McAfee and Erik Brynjolfsson The CVS experience is a microcosm of a pervasive trend toward using … Continue reading →

Posted in IT, Management | Tagged , , , , , , , | 5 Comments