Tag Archives: commissions

Management Improvement Blog Carnival #178

Posted on September 16, 2012 by John Hunter

The Curious Cat management blog carnival is published twice a month: with hand picked recent management blog posts. I also collect management improvement articles for the Curious Cat Management Articles site. Disruptive Management by Bill Waddell – “The professional management experts break the fundamental rule of lean – they miss Dr Deming’s essential point. Failure is ascribed to personal failing, rather than flawed processes.” Amazon’s Play by John Gruber – “What he’s [Bezos] done that is Jobs-like is doggedly pursue, … Continue reading →

Posted in Carnival | Tagged | 2 Comments

Restaurant Eliminates Tipping to Improve System Performance

Posted on October 13, 2008 by John Hunter

Why Tip? by Paul Wachter When he opened the Linkery [the broken link was removed], Porter said, he hoped his employees would become as emotionally invested in the venture as he was, sharing a sense of purpose and joy in their work. … Porter instead proposed a service fee of 18 percent, to be pooled and split roughly 3 to 1 between the restaurant’s front of the house and its kitchen. … Porter, like the anti-tippers of yore, was persuaded … Continue reading →

Posted in Creativity, Deming, Economics, Management, Psychology, Systems thinking | Tagged , , , , | 1 Comment

Out of the Crisis

Posted on May 5, 2007 by John Hunter

Entrepreneur.com has named their 9 best classic business books of the past 30 years including Out of the Crisis by W. Edwards Deming: Deming’s teachings challenged American business practice at almost every point. Among his most revolutionary ideas were the notions that poor management–not slacker workers–was responsible for most quality problems, and the way to boost quality was to carefully measure defects and the effects of changing processes. The article includes a section on what to ignore from each book, … Continue reading →

Posted in Books, Deming, Management | Tagged , ,

Making Changes and Taking Risks

Posted on August 24, 2006 by John Hunter

Sales Force by Curtis Hartman, 1996 explores Ron Rodin’s use of Deming’s ideas at Marshall Industries. Ron Rodin’s book, Free Perfect and Now, is excellent. The system had to change. “We eliminated commissions, incentives, promotions, contests, P&Ls, forecasts, budgets, the entire functional organization chart,” Rodin says. It was a radical move. Contests and commissions — internal competition — were a way of life in the industry, the universal motivational tool. Rodin was hammered when he unveiled the plan in an … Continue reading →

Posted in Deming, IT, Management, Management Articles | Tagged , , , | 4 Comments

Deming’s Ideas at Markey’s Audio Visual

Posted on October 24, 2005 by John Hunter

Last week at the Deming Institute seminar: How to Create Unethical, Ineffective Organizations That Go Out of Business, Mark Miller, General Manager, Markey’s Audio Visual spoke on Markey’s experience adopting Deming’s ideas. It was a great presentation. He did a great job of explaining what it was like to work at a company focused on applying Deming’s management philosophy. I capture some of the points he talked about below. 1986 Markey’s started providing Audio Visual support to all Deming’s seminars. … Continue reading →

Posted in Customer focus, Deming, Management | Tagged , , , , , , | 6 Comments