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ASQ Influential Voices blogs Books Career Carnival commentary continual improvement Creativity curiouscat Customer focus customer service Data Deming Economics engineering Google Health care Innovation internet Investing IT John Hunter leadership lean manufacturing Lean thinking management Management managing people Manufacturing organization as a system Popular Process improvement Psychology Public Sector Quality tools quote respect for people Six sigma Software Development Statistics Systems thinking tips Toyota Toyota Production System (TPS) webcast
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Tag Archives: organization as a system
Cater to Customers Desires to Achieve Customer Delight
Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight … Continue reading
Podcast: Building Organizational Capability
The Software Process and Measurement Cast 420 features an interview with me, by Thomas Cagley, on Building Organizational Capability (download podcast). John Hunter in the podcast: Changing how organizations are managed makes a huge difference in people’s lives, not all … Continue reading
Continually Improving Using a Focus on Delighting Customers
ASQ asked the ASQ influential voices to respond to this question: What is the best way to ensure quality and customer integration grow together? When I first got involved in the quality field that name (quality) seemed to vague for … Continue reading
Burning Toast: American Health System Style
Democrats and Republicans have created a health care system in the USA over the last 40 years that “burns toast” at an alarming rate. As the symptoms of their health care system are displayed they call in people to blame … Continue reading
Posted in Economics, Health care, Management, Public Sector
Tagged blame, Economics, global, government, health care system, organization as a system
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Lead by Building Organizational Capability
The result of a recent interview with me has been posted: How to Lead From Any Level In the Organization [broken link replaced by new link to content hosted on this site] 2. Help people solve their problems. Similar to … Continue reading
Posted in Deming, Management
Tagged build capability, Deming, interview, leadership, organization as a system
1 Comment
Integrating Technical and Human Management Systems
ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? How should they work together? My view is that the management … Continue reading
Change Management: Create a Culture Seeking Continual Improvement or Use Band-Aids?
Successfully shepherding change within an organization is often a challenge. Often change management strategies are mainly about how to cope with a toxic culture but exclude the option of fixing the toxic culture. Why not address the root causes instead … Continue reading
Posted in Deming, Lean thinking, Management, Psychology, Respect, Systems thinking
Tagged change, culture, curiouscat, leadership, managing people, organization as a system, Psychology, respect for people, root cause, trust
3 Comments
Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz (buy via Amazon). Transformational Steps A Case Study Madison, Wisconsin (1981-1993) Step 1: Educate and inform everyone in the organization … Continue reading
Posted in Customer focus, Data, Deming, Management, Respect, Statistics
Tagged Books, case study, change, continual improvement, Customer focus, Data, Deming, leadership, Madison, management, organization as a system, Public Sector, respect for people, TQM, transformation
6 Comments
Don’t Ignore Customer Complaints
I find Paul Graham’s ideas very useful. I disagree with his recent tweet though. Update: See note at bottom of the post – Paul tweeted that his original tweet was wrong. Base your assessment of the merit of an idea … Continue reading
Attracting Members and Volunteers to Professional Organizations
This month Bill Troy, ASQ CEO, asked ASQ Influential Voices bloggers to explore recruiting members and volunteers amid a changing landscape. In most ways the answer is the same as any large question on directing an organization. We must figure … Continue reading
Posted in Career
Tagged ASQ Influential Voices, Career, organization as a system, quality
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