Tag Archives: Data

Quality is a Journey to Excellence

Posted on May 7, 2024 by John Hunter

I recently uncovered this 2 day management seminar that Bill Hunter (my father) recorded in 1985 in Green Bay, Wisconsin. The embedded clip shows the first section of a the seminar. There is a bit of presentation that is outdated … Continue reading →

Posted in Deming, Management, Respect, Systems thinking, webcast | Tagged Bill Hunter, Data, Deming, Innovation, management, respect for people, Systems thinking | 3 Comments

Remembering Brian Joiner

Posted on October 16, 2023 by John Hunter

I knew Brian Joiner as a child growing up in Madison, Wisconsin. He and my father worked together and our families spent time together. As I grew I interacted with Brian in my professional life and that relationship made my … Continue reading →

Posted in Data, Management, Statistics, Systems thinking | Tagged blame, Brian Joiner, Data, Deming, John Hunter, Madison, management, Systems thinking | 1 Comment

Profound Podcast: John Hunter – Curious Cat

Posted on February 18, 2022 by John Hunter

John Willis interviewed me for his Profound podcast series (listen to part one of the podcast, John Hunter – Curious Cat) John Hunter, Hurricane Ridge Trail, Olympic National Park This post provides links to more information on what we discussed … Continue reading →

Posted in Deming, Design of Experiments, Management | Tagged Data, Deming, John Hunter, podcast | Comments Off

Interview of Bill Hunter, Brian Joiner and Peter Scholtes on Better Management Practices

Posted on October 26, 2021 by John Hunter

Interview with Bill Hunter, Brian Joiner and Peter Scholtes (listen to the interview) on a Public Affair, National Public Radio about improving management practices in the USA. The interview is over 30 years old now but the better management ideas … Continue reading →

Posted in Data, Deming, Management, Process improvement, Public Sector, Statistics, Systems thinking | Tagged application, Bill Hunter, Brian Joiner, Data, management, Peter Scholtes, podcast, problem solving, Psychology, Public Sector, respect for people, Statistics | Comments Off

Learning from Customers

Posted on March 2, 2021 by John Hunter

Don’t make it hard for customers to be heard. Provide training and tools to employees to document customers voices. Train employees to learn as much as possible from customers. Value the time employees spend listening to customers and learning from … Continue reading →

Posted in Customer focus, Management | Tagged critical thinking, culture, Customer focus, customer service, Data, feedback, learning | 1 Comment

Factfulness – The Importance of Critical Thinking

Posted on June 4, 2019 by John Hunter

Factfulness by Hans Roling (of TED talks and Gapminder charts fame) is an exceptionally good book. It provides great insight into how to think more effectively and how to understand the reality of the world we live in (versus the … Continue reading →

Posted in Books, Data, Systems thinking | Tagged critical thinking, curiouscat, Data, long term thinking, Psychology, Systems thinking | 1 Comment

My Willing Worker Award

Posted on January 22, 2019 by John Hunter

Here is an image of the employee of the quarter award I received from Bill Scherkenbach. I have received other awards and I don’t think those awards were given with any more understanding of the contributions to results due to … Continue reading →

Posted in Data, Management, Performance Appraisal, Psychology, Systems thinking | Tagged awards, blame, Data, Performance Appraisal, Psychology | Comments Off

Poorly Stratified Data Leads to Mistakes in Analysis

Posted on April 18, 2018 by John Hunter

Stratification can help provide insight into the nature of the real world situation. Determining what is a sensible conclusion to draw and what is not is aided by an understanding of statistics and expert knowledge of the situation the data is drawn from. Continue reading →

Posted in Data, Management, Statistics, Systems thinking | Tagged critical thinking, curiouscat, Data, evidence based management, management, Statistics | 2 Comments

Don’t Expect Short Quotes to Tell the Whole Story

Posted on July 25, 2017 by John Hunter

When people try to use a short quote as an accurate encapsulation of a management concept they will often be disappointed. It is obvious that Dr. Deming believed that organizations failed to use data effectively to improve. He proposed that … Continue reading →

Posted in Data, Management, quote, Statistics, Systems thinking | Tagged Data, Deming, quote, Statistics, Systems thinking, variation | 4 Comments

The Importance of Critical Thinking and Challenging Assumptions

Posted on July 12, 2017 by John Hunter

There are many factors that are important to effectively practice the management improvement ideas that I have discussed in this blog for over a decade. One of the most important is a culture that encourages critical thinking as well as … Continue reading →

Posted in Data, Management, Process improvement, Psychology | Tagged change, critical thinking, culture, curiouscat, Data, decision making, evidence based management, problem solving, Psychology, theory of knowledge | 4 Comments