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Category Archives: Management
Department of Defense Lean Six Sigma
Gordon England, the Deputy Secretary of Defense, signed a directive establishing policy and assigning responsibilities to institutionalize the effort throughout DoD. See a webcast of his speech [the broken link was removed] on lean six sigma to a DoD conference … Continue reading
Posted in Lean thinking, Management, Public Sector, Six sigma
Tagged government, lean six sigma, Public Sector, Six sigma, webcasts
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Engineering Innovation
(video link no longer works so it has been removed) In the webcast Dean Kamen discusses his latest innovation: robotic arms for people (amazing stuff). Once again he is doing great stuff. It is great what engineers can do (many … Continue reading
Posted in Creativity, Innovation, Management
Tagged engineering, Innovation
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Management Improvement Carnival #36
Please submit your favorite management posts to the carnival. Read the previous management carnivals. Adopting Agile Processes by Eric Engelmann – “So scrum is about fixing the system. If you don’t write code, it might not be apparent what’s different … Continue reading
Posted in Carnival, Management
Tagged blogs, Carnival
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Paying New Employees to Quit
[the video is no longer available] Training new employees and then paying them to quit, sounds pretty bizarre; Zappos is not afraid of doing things differently. Why Zappos Pays New Employees to Quit – And You Should Too [Harvard broke … Continue reading
Posted in Creativity, Customer focus, Innovation, Management, Respect, webcast
Tagged customer service, respect for people
5 Comments
Why is Customer Service So Bad?
Why is it? I really don’t know. It drives me crazy though – having to put up with horrible service again and again. Is it possible that only a few people actually care about service? I know I care about … Continue reading
Some Posts from May 2005
Here are just a few posts from 3 years ago this month on the Curious Cat Management Improvement blog: A Traffic Congestion Non-Solution – Brain Joiner on Dr. Deming – Open Source Management Terms – Google: Good Service not Arbitrage … Continue reading
Posted in Management
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Deming Auto Repair
Here is an interesting example of an auto repair shop applying Deming’s ideas, AGCO Automotive in Baton Rouge, Louisiana: In this section we hope to present our business philosophy, through a series of articles written by president Louis Altazan. Our … Continue reading
Well Managed Companies
If a company is dependent on one (or more) people to perform then it is in danger. Processes should be in place that don’t risk the success of the company on the performance of a specific person. If your organization … Continue reading
Posted in Management, Process improvement, Psychology
Tagged management, Systems thinking
3 Comments
Management Improvement Carnival #35
Kevin Meyer is hosting Management Improvement Carnival #35 on the Evolving Excellence blog, some of the highlights include Hidden Problems from TPM Log. "We must encourage people to speak up and identify problems. We must also develop avenues for people … Continue reading
Posted in Carnival, Management
Tagged Carnival, lean manufacturing, management
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Toyota Execution Not Close to Being Copied
The Open Secret of Success Toyota’s innovations, by contrast, have [focused] on process rather than on product, on the factory floor rather than on the showroom. That has made those innovations hard to see. But it hasn’t made them any … Continue reading →