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Category Archives: Management
Lead by Building Organizational Capability
The result of a recent interview with me has been posted: How to Lead From Any Level In the Organization [broken link replaced by new link to content hosted on this site] 2. Help people solve their problems. Similar to … Continue reading
Posted in Deming, Management
Tagged build capability, Deming, interview, leadership, organization as a system
1 Comment
Integrating Technical and Human Management Systems
ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. How do different systems—technical or human—work together? How should they work together? My view is that the management … Continue reading
Unintended Consequences
Using data to understand your processes and improve them is very useful. But using data often results in unintended consequences. If you don’t have a good understanding on the pressures collecting data will bring to bear on the system you … Continue reading
Posted in Customer focus, Management, Process improvement, Systems thinking
Tagged airlines, Customer focus, Data, Systems thinking
1 Comment
Acting Without Theory Often Results in Wasted Effort
When you act without theory you can find yourself beating your head against the wall, in ways similar to this woodpecker bangs its head against this sign. This bird may have copied the pecking behavior without understanding the theory. Pecking … Continue reading
Transform the Management System by Experimenting, Iterating and Adopting Standard Work
In this short video, Dr. John Toussaint describes how ThedaCare applied leadership standard work to create a successful management transformation. The changes to the management system were tested by applying standard work for all positions in 2 parts of the … Continue reading
Posted in Management, webcast
Tagged change, experiments, leadership, management system, standardization, transformation, webcast
1 Comment
Most Popular Management and Leadership Quotes on Our Site in 2015
These were the most popular quotes on the Curious Cat Management and Leadership Quotes web site in 2015 (based on page views). Follow the link on the quote text for the source and more information on the quote. Having no … Continue reading
20 Most Popular Posts on the Curious Cat Management Blog in 2015
This is a list of the 20 most popular posts on the Curious Cat Management Improvement Blog last year (as measured by page views, as recorded by my analytics application). The Toyota Way – Two Pillars (2010) Stated Versus Revealed … Continue reading
Culture Change Requires That Leaders Change Their Behavior
This month The ASQ Influential Voices are reacting to Luciana Paulise’s post: Facing Cultural Barriers by Leaders to Strengthen a Culture of Quality [the broken link was removed]. As Luciana stated: leaders need to change their behavior first if they … Continue reading
Posted in Deming, Management
Tagged ASQ Influential Voices, change, culture, leadership, transformation
3 Comments
Most Popular Links on Management Sub-Reddit in 2015
I created the management sub-reddit many years ago. The management sub-reddit provides links to worthwhile management content and the members indicate those links they liked. Here is a list of the most popular links added in the last year. People … Continue reading
Support Theatre
Support theatre provides the appearance of supporting customers when in fact it is just treating customers poorly based on a management system that disrespects customers. It is a similar idea to security theatre that has become so popular for government … Continue reading →