Category Archives: Books

In-N-Out Burger’s Six Secrets for Success

Posted on May 26, 2009 by John Hunter

In-N-Out Burger’s six secrets for out-and-out success [the broken link was removed] Listen to Your Customers — One of the company’s mottos is “Our customer is everything.” Applying that belief led to the company policy of preparing burgers just the way customers asked for them. Some of the customer favorites became popular and were eventually adopted as the restaurant chain’s “secret menu.” By listening to their customers, In-N-Out created menu choices other stores couldn’t duplicate. … Treat Employees Well — … Continue reading →

Posted in Books, Customer focus, Management, Respect | Tagged , , , , | 1 Comment

Jeff Bezos Spends a Week Working in Amazon’s Kentucky Distribution Center

Posted on March 28, 2009 by John Hunter

Photo of Jeff Bezos during the 2005 O’Reilly Emerging Technology Conference by James Duncan. Jeff Bezos, Amazon CEO, is working for a week in Amazon’s Kentucky distribution center. I hope, and based on his past, I believe, that he is going to the gemba (Genchi Genbutsu) to learn more about how Amazon operates. That would be great. He worked on wall street and understands the fake constraints they attempt to put companies (you must focus on short term profits, you … Continue reading →

Posted in Books, Creativity, Customer focus, Deming, Lean thinking, Management, Process improvement, Psychology, quote, Respect, Systems thinking | Tagged , , , , , | 5 Comments

Knowledge, Imagination, Innovation and Risk

Posted on March 23, 2009 by John Hunter

A consumer can seldom say today what new product or new service would be desirable and useful to him three years from now, or a decade from now. New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the lean months of introduction. W. Edwards … Continue reading →

Posted in Books, Creativity, Customer focus, Deming, Innovation, Management | Tagged , ,

Statistics for Experimenters in Spanish

Posted on January 5, 2009 by John Hunter

Statistics for Experimenters, second edition, by George E. P. Box, J. Stuart Hunter and William G. Hunter (my father) is now available in Spanish. Read a bit more can find a bit more on the Spanish edition, in Spanish. Estadística para Investigadores Diseño, innovación y descubrimiento Segunda edición. Statistics for Experimenters – Second Edition: Catalyzing innovation, problem solving, and discovery, the Second Edition provides experimenters with the scientific and statistical tools needed to maximize the knowledge gained from research data, … Continue reading →

Posted in Books, Data, Design of Experiments, Statistics | Tagged , , , , , , , , ,

Appropriate Management

Posted on October 25, 2008 by John Hunter

Thinking about why appropriate technology is so effective, but underutilized (though things are much better now than they were several decades ago) can help anyone improve the solutions they adopt. I would especially encourage people to stop looking for the newest management book and actually read and adopt and re-read adopt… the excellent management books from the last 50 years Continue reading →

Posted in Books, Innovation, Management, Psychology | Tagged , , , , , | 4 Comments

Conference Calls with Scholtes and Joiner

Posted on September 23, 2008 by John Hunter

Pratt & Whitney Rocketdyne’s Enterprise Thinking Network Ongoing Discussion series this month features conference calls with Peter Scholtes (Thursday, September 25th, Noon to 2pm Pacific Time – USA) and Brian Joiner (Friday the 26th, Noon to 2pm Pacific Time – USA). See more details [the broken link was removed] and register online. Peter’s books (The Team Handbook and The Leader’s Handbook) are thought pieces for Thursday’s conversation with Peter. As a place to begin the conversation with Peter, we might … Continue reading →

Posted in Books, Deming, Management | Tagged , , , , | 1 Comment

Quotas are Not the Answer

Posted on March 5, 2008 by John Hunter

Rich Sharpe posted to his blog on his recent reading of Dr. Deming – The American Who Taught the Japanese About Quality by Rafael Aguayo in Lean Programming and Dr. Deming. And he posted a response he received from Rafael Aguayo with some good points including: But in your case you have a company that demands quotas or targets. Maybe there is a belief within management that this will help the stock. It will not, but that is a different … Continue reading →

Posted in Books, Deming, Management, Systems thinking | Tagged , ,

Using Books to Ignite Improvement

Posted on February 7, 2008 by John Hunter

Recommended Reading From an Employee-Owned Company [the broken link has been removed] Soon after, another Web Industries employee picked up “Kanban Made Simple,” a guide for adopting Kanban, Toyota Motor Corp.’s just-in-time manufacturing process by John M. Gross and Kenneth R. McInnis. Within weeks, other employees were reading it. A group of machine operators used the book’s ideas to slash chronic late deliveries and improve scheduling processes. In the 18 months since Mr. Quarrey picked up “Ideas Are Free,” he’s … Continue reading →

Posted in Books, Lean thinking, Management | Tagged , , | 5 Comments

How Curiosity Empowers Toyota

Posted on October 20, 2007 by John Hunter

How Curiosity Empowers Toyota [the broken link was removed] by Keith McFarland: As I read Magee’s book one idea kept surfacing in my mind. Throughout its history, Toyota appears to have put an emphasis on an important but oft-overlooked characteristic: Curiosity. You can trace Toyota’s institutionalized curiosity back to its founder, Sakichi Toyoda (1867-1930), who became interested in improving the effectiveness of weaving looms, and who went on to revolutionize weaving technology in Japan and secure more than 100 patents … Continue reading →

Posted in Books, Creativity, Management Articles, Toyota Production System (TPS)

Data Visualization

Posted on August 30, 2007 by John Hunter

Data is often displayed poorly, making it difficult to see what is important. When data is displayed well the important facts should leap off the page and into the viewers mind. Edward Tufte is an expert on this topic with great books. If you have not read them, you should: Beautiful Evidence, The Visual Display of Quantitative Information, Envisioning Information and Visual Explanations. Smashing magazine has some nice examples of good display techniques in Data Visualization: Modern Approaches. I don’t … Continue reading →

Posted in Books, Creativity, Data, IT, Management, Psychology | Tagged , , ,

Workplace Management by Taiichi Ohno

Posted on August 8, 2007 by John Hunter

Workplace Management by Taiichi Ohno is an excellent management book. Taiichi Ohno is known as the father of the Toyota Production System (TPS), also called lean manufacturing. He dictated the text to the Japan Management Association (in a series of interviews in 1982), which gives the book a sense of listening to him talk about the ideas. I found the conversational tone made it very easy to read and reminiscent of Dr. Deming’s tone in many places. Ohno focused a … Continue reading →

Posted in Books, Deming, Lean thinking, Management, Systems thinking, Toyota Production System (TPS) | Tagged , , , , , , , , , | 3 Comments

Out of the Crisis

Posted on May 5, 2007 by John Hunter

Entrepreneur.com has named their 9 best classic business books of the past 30 years including Out of the Crisis by W. Edwards Deming: Deming’s teachings challenged American business practice at almost every point. Among his most revolutionary ideas were the notions that poor management–not slacker workers–was responsible for most quality problems, and the way to boost quality was to carefully measure defects and the effects of changing processes. The article includes a section on what to ignore from each book, … Continue reading →

Posted in Books, Deming, Management | Tagged , ,

Womack: Toyota Now and the Risks They Face

Posted on April 27, 2007 by John Hunter

Why Toyota Won and How Toyota Can Lose by James Womack Toyota’s great risk, the way it can lose, is that its new managers and the managers in its new suppliers will revert to the old, mass-production mentality of the companies or schools they have come from. If this happens, Toyota’s management performance will regress toward the mean. Instead of moving the whole world to embrace lean management, Toyota will become just another company. And that will be a tragic … Continue reading →

Posted in Books, Lean thinking, Management, Toyota Production System (TPS) | 2 Comments

Jeffrey Pfeffer on Evidence-Based Practices

Posted on March 11, 2007 by John Hunter

Jeffrey Pfeffer Testifies to Congress About Evidence-Based Practices [the broken link was removed]: In this short statement, I want to make five points as succinctly as possible, providing references for background and documentation for my arguments. First, organizations in both the public and private sector ought to base policies not on casual benchmarking, on ideology or belief, on what they have done in the past or what they are comfortable with doing, but instead should implement evidence-based management. Second, the … Continue reading →

Posted in Books, Data, Management, Performance Appraisal, Public Sector, Statistics, Systems thinking | Tagged ,

Evolving Excellence – The Book

Posted on March 1, 2007 by John Hunter

Evolving Excellence – the book takes posts from the excellent Evolving Excellence blog by Keven Meyer and William Waddell. Those familiar with their work know that the authors provide great insight and take strong positions – they are not timid. The book is an enjoyable read and packed with great ideas focused on lean manufacturing and lean management thinking. I enjoyed the different format of reading the material presented in the blog (though I like the blog even better, linking … Continue reading →

Posted in Books, Lean thinking, Management

Interview with Mary Poppendieck

Posted on February 24, 2007 by John Hunter

Lean for Software: Interview with Mary Poppendieck: We start by asking people to draw a Value Stream Map. You start with a customer problem-need request, and you go to where that request is filled. So, you put on “customer glasses”, and now I want to watch what happens to that problem until it is back and the customer problem is solved. You draw a map or a timeline of everything that happens from the time the customer request comes in … Continue reading →

Posted in Books, IT, Lean thinking, Management, Software Development | 1 Comment