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Author Archives: John Hunter
Quality Conversation with Gary Convis
Quality Conversation with Gary Convis by Norman Bodek: There are two pillars; one is continuous improvement. You might not call this a human issue exactly, but Toyota’s success rests on the need for all employees, all management, to be looking for and striving for continuous improvement and never being satisfied. … We believe very strongly in what the Japanese call “genchi genbutsu,” the foundation of Toyota’s engineering strategy, which means “Go, see, confirm and be aware with your own eyes.” … Continue reading
Why are you afraid of process?
Why are you afraid of process? by Seth Godin I spend a lot of time railing against organizations and teams that fall in love with process at the expense of innovation. This is not a post about that. It’s about the opposite. Seth Godin does a great job helping people think creatively. I am glad he sees that process management is not in conflict with that. Many others fall into the trap of thinking it is, see our previous post: … Continue reading
Creativity Overflowing
Creativity Overflowing [the broken link was removed] : It was clear that Whirlpool needed to reinvent its corporate culture. To do so, it had to figure out the answers to basic questions that managers everywhere struggle with: How do you define innovation? How do you measure success? How do you teach people to be creative? Related: Managing Innovation Deming on Innovation How Whirlpool Defines Innovation
Posted in Creativity, Management Articles
Using Design of Experiments as a Process Road Map
Using Design of Experiments as a Process Road Map by Davis Balestracci: The current design of experiments (DOE) renaissance seems to favor factorial designs and/or orthogonal arrays as a panacea. In my 25 years as a statistician, my clients have always found much more value in obtaining a process “road map” by generating the inherent response surface in a situation. It’s hardly an advanced technique, but it leads to much more effective optimization and process control. DoE is a tool … Continue reading
Posted in Design of Experiments, Management, Process improvement, Statistics
Tagged Design of Experiments
Stop Demotivating Employees
Why Your Employees Are Losing Motivation [broken link removed – Harvard is extremely bad about breaking links, which is an indication of how little they think about anything but the short term] by David Sirota, Louis A. Mischkind, and Michael Irwin Meltzer from the Harvard Management Update: Most companies have it all wrong. They don’t have to motivate their employees. They have to stop demotivating them. Clear, simple and right. Douglas McGregor explored this topic well in 1960. He explained … Continue reading
Posted in Deming, Management, Management Articles, Popular, Psychology
Tagged management, managing people, Psychology, respect for people, short term thinking
18 Comments
Blogging is Good for You
Blogs ‘essential’ to a good career [the article has been moved behind an expensive paywall and is not even close to worth 1/100th of the cost so I removed the link. I added some links to related content at the end of the post.] For those with blogs this is a nice article to read – good positive reinforcement. It is probably a good marketing move to write an article that bloggers will like. Many will then post their thoughts … Continue reading
Lean Accounting: What’s It All About?
Lean Accounting: What’s It All About? [the broken link was removed] by Brian H. Maskell and Bruce L. Baggaley: Companies using Lean Accounting have better information for decision-making, have simple and timely reports that are clearly understood by everyone in the company, they understand the true financial impact of lean changes, they focus the business around the value created for the customers, and Lean Accounting actively drives the lean transformation. This helps the company to grow, to add more value … Continue reading
Toyota in the US Economy
Some figures on Toyota’s economic impact in the USA. Toyota North American vehicle manufacturing totals: From Toyota’s web site: Toyota Manufacturing in the USA [the broken link was removed]: by 2008, Toyota will have the annual capacity to build 1.81 million cars and trucks, 1.44 million engines, and 600,000 automatic transmissions in North America. The company’s direct employment in North America is more than 38,000 and direct investment is nearly $16.8 billion with annual purchasing of parts, materials, goods and … Continue reading
Posted in Management, Manufacturing, Toyota Production System (TPS)
Tagged economic data, Toyota
4 Comments
Quality and Costs
Finding the balance between quality and cost [the broken link was removed] by Thomas Nolan Maureen Bisognano One of the steps toward a system for improving value is recognizing that waste removal is an essential component of that system, not just a by-product of defect reduction. To alleviate discomfort with setting aims for cost reduction, senior leaders should: Set aims for cost reduction while also mandating that quality must be maintained or improved by the effort. In the article they … Continue reading
Posted in Deming, Management, Management Articles, Quality tools
Tagged management, Quality tools
China’s Manufacturing Economy
Brad Setser posts on manufacturing comparisons: Have China’s manufacturing powers been exaggerated? [the broken link was removed] I am all for pushing against over-generalizations that get repeated so often that they become conventional wisdom. The oft-stated argument that France isn’t growing is one example. In fact, France has grown faster than either Germany or Italy over the past few years, and France grew for the same reason the US grew: soaring real estate prices have pumped up domestic demand. But … Continue reading
Posted in China, Economics, Manufacturing, Popular
Tagged China, economic data, Manufacturing, USA
3 Comments
The World’s Most Innovative Companies
The World’s Most Innovative Companies [the broken link was removed] : Today, innovation is about much more than new products. It is about reinventing business processes and building entirely new markets that meet untapped customer needs. Most important, as the Internet and globalization widen the pool of new ideas, it’s about selecting and executing the right ideas and bringing them to market in record time. … Consumers increasingly are doing the innovation themselves. Consider Google Inc. (GOOG), our No. 2 … Continue reading
Posted in Innovation, Management Articles
Tagged Innovation
Dell, Reddit and Customer Focus
Reddit is a site for what’s new and popular on the web (votes by the user community rate web links). That user community is highly skewed toward software engineers who are a bit irreverent (as some of the language in this post shows). Today Reddit linked to: Introducing the Dell De-Crapifier… [the broken link was removed] which is essentially a tool to help you get rid of all the extra software you get with the Dell computer. Dell gets paid … Continue reading
Posted in Customer focus, IT, Management
Tagged bad customer service, Customer focus, Systems thinking
10 Comments
Lean Education Academic Network Spring Meeting
The Lean Education Academic Network (LEAN) is having their Spring meeting [the broken link was removed] at the University of Kentucky in Lexington May 10th – May 12th. This is targeted at educators and students (a fairly small slice of our audience): still it looks interesting so here are some details. The agenda [the broken link was removed] includes: Tour Summit Polymer, considered by the Toyota Supplier Support Center to be the leanest manufacturing facility in the US. And a … Continue reading
Posted in Education, Lean thinking, Management
1 Comment
Why You Need a Roth IRA
Why You Need a Roth IRA [the broken link was removed] by Erin Burt: If a 25-year-old contributes $4,000 each year until she retires and makes an average annual return of 8% on her investment, she’ll have more than $1.1 million saved by the time she retires at age 65. And the money is all hers — she won’t have to give the IRS a cent of it if she waits until retirement to cash out. … If that same … Continue reading
Posted in Investing
Lean Material Handling
Don’t Ignore your Water Spider a great post by Mike Wroblewski: The second night was little better and I quickly evaluated the improvements from the night before. Later that second night, I made more improvements. Each day, I continued the cycle of experimenting with the improvements and making adjustments to see what worked best. By the end of the week, my pedometer reading hit only 10,000 steps or five miles and not one line operator had to get their own … Continue reading
Posted in Lean thinking, Management, Management Articles, Manufacturing
Leading Lean: Missed Opportunity
Leading Lean: Missed Opportunity [the broken link was removed] by Jamie Flinchbaugh: Three elements are needed to gain the benefits from using pull production to drive problems out into the open. First, you need strong problem-solving skills. Bringing a problem to the surface is only half of the battle-you still have to correct the problem. Second, you need an infrastructure capable of solving problems. This means persuading employees at all levels to respond to problems in real time. This does … Continue reading
Posted in Lean thinking, Management, Psychology, Systems thinking
Tagged Lean thinking, organization as a system, problem solving
