Quality Conversation with Gary Convis

Quality Conversation with Gary Convis by Norman Bodek:

There are two pillars; one is continuous improvement. You might not call this a human issue exactly, but Toyota’s success rests on the need for all employees, all management, to be looking for and striving for continuous improvement and never being satisfied.

We believe very strongly in what the Japanese call “genchi genbutsu,” the foundation of Toyota’s engineering strategy, which means “Go, see, confirm and be aware with your own eyes.”

The other pillar of the Toyota way is respect for people and honesty. If you don’t have respect for people who work for the company, you’’re in the wrong business.

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  1. Pingback: What Job Does Your Product Do? | Curious Cat Management Improvement Blog

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