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Yearly Archives: 2010
Management Improvement Carnival #107
The Curious Cat management blog carnival selects recent management blog posts 3 times each month. Since 2006 the carnival has focused on finding interesting posts for managers on improving the performance of organizations (lean manufacturing, Deming, agile software development, six … Continue reading
Posted in Carnival, Management
Tagged management
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Dee Hock on Hiring
Great quote from Dee Hock, founder of Visa: Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience. Without integrity, motivation is dangerous; without motivation, capacity is impotent; … Continue reading
Posted in Management, quote
Tagged curiouscat, hiring, leadership, managing people, quote
3 Comments
Technical Non-Support
A bit of fun from Dilbert. I have had the exact experience Dilbert does of tech support refusing to think about the actual symptoms of the problem and insisting on following some script and wasting my time – repeatedly. The … Continue reading
Posted in Customer focus, Fun, webcast
Tagged bad customer service, Fun, meetings, webcast
2 Comments
Management Improvement Carnival #106
Jon Miller hosts the Management Improvement Carnival #106 on his blog, highlights include: 3 Observations of Healthcare vs. Construction by Mike Lombard. Lombi gives us his fresh view on the differences between construction businesses and healthcare organizations, two months after … Continue reading
Posted in Carnival, Management
Tagged management
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Build an Environment Where Intrinsic Motivation Flourishes
50 years after Douglas McGregor’s classic, The Human Side of Enterprise, too many managers still have not learned that using extrinsic motivation is not an effective way to manage complex human systems (organizations). The issue is important to me because … Continue reading
Posted in Career, Deming, Management, Process improvement, Psychology, quote, Respect, Systems thinking
Tagged Career, curiouscat, Deming, intrinsic motivation, Joy in Work, leadership, managing people, motivation, Psychology, quote, Systems thinking
12 Comments
Stop Starting and Start Finishing – Jason Yip
Jason Yip explores the value of reducing work in process and reducing context switching costs to optimize throughput. By designing processes to work on projects serially instead of in parallel we reduce context switching, and other costs, of multitasking. Related: … Continue reading
How to Manage What You Can’t Measure
In Out of the Crisis, page 121, Dr. Deming wrote: the most important figures that one needs for management are unknown or unknowable (Lloyd S. Nelson, director of statistical methods for the Nashua corporation), but successful management must nevertheless take … Continue reading
Posted in Deming, Management, Popular, quote, Systems thinking
Tagged curiouscat, Data, Deming, management, managing people, Popular, quote, Statistics, Systems thinking, variation
12 Comments
Management Improvement Carnival #105
The management blog carnival is published 3 times a month with select recent management blog posts. Also try our collected management articles and blogs posts at: Curious Cat Management articles. Instead of a Layoff by Gregg Stocker – “Everyone has … Continue reading
Delighting Customers
If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to overcome inertia – which can be … Continue reading
Actionable Metrics
Metrics are valuable when they are actionable. Think about what will be done if certain results are shown by the data. If you can’t think of actions you would take, it may be that metric is not worth tracking. Metrics … Continue reading
Posted in Data, Deming, Management, Statistics
Tagged curiouscat, Data, Deming, evidence based management, management, Statistics, tips
4 Comments
