Monthly Archives: June 2008

Respect for Employees at Southwest Airlines

Posted on June 12, 2008 by John Hunter

“You have to treat your employees like customers” “We’ve never had layoffs,” he told me the day before the annual meeting, sitting on the couch of the single messiest executive office I’ve ever seen. “We could have made more money … Continue reading →

Posted in Customer focus, Deming, Management, Psychology, Respect, Systems thinking | Comments Off on Respect for Employees at Southwest Airlines

Continual Improvement

Posted on June 10, 2008 by John Hunter

Dr. Deming used the term continual improvement (rather than continuous improvement) later in his life because that would include continuous and dis-continuous improvement (innovation, etc.). I use continual improvement for that reason also. I think the improvement process must be … Continue reading →

Posted in Deming, Innovation, Management, Process improvement, quote | Tagged , , , | 19 Comments

Fairness Matters

Posted on June 9, 2008 by John Hunter

Sense of Fairness Affects Outlook, Decisions Burnout has been long associated with being overworked and underpaid, but psychologists Christina Maslach and Michael Leiter found that these were not the crucial factors. The single biggest difference between employees who suffered burnout … Continue reading →

Posted in Management Articles, Psychology, Respect, Science | Tagged , , | 1 Comment

Internships Increasing

Posted on June 8, 2008 by John Hunter

Hard to find a job, but not an internship The bullish market for interns is good news for those in college, who find that internships are increasingly required for landing that first job. The summer posts allow students to bolster … Continue reading →

Posted in Career, Management | Tagged , , , | 2 Comments

Department of Defense Lean Six Sigma

Posted on June 5, 2008 by John Hunter

Gordon England, the Deputy Secretary of Defense, signed a directive establishing policy and assigning responsibilities to institutionalize the effort throughout DoD. See a webcast of his speech [the broken link was removed] on lean six sigma to a DoD conference … Continue reading →

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Businesses Tell the IRS They Are Not American but Executives Stay in USA

Posted on June 4, 2008 by John Hunter

I have previously written about the ethically challenged companies that claim they are not American to avoid paying the taxes that they owe. For some reason the executives, often seem to stay in the USA though? It is sad that … Continue reading →

Posted in Economics | Tagged , , , , | 3 Comments

Engineering Innovation

Posted on June 3, 2008 by John Hunter

(video link no longer works so it has been removed) In the webcast Dean Kamen discusses his latest innovation: robotic arms for people (amazing stuff). Once again he is doing great stuff. It is great what engineers can do (many … Continue reading →

Posted in Creativity, Innovation, Management | Tagged , | Comments Off on Engineering Innovation

Management Improvement Carnival #36

Posted on June 1, 2008 by John Hunter

Please submit your favorite management posts to the carnival. Read the previous management carnivals. Adopting Agile Processes by Eric Engelmann – “So scrum is about fixing the system. If you don’t write code, it might not be apparent what’s different … Continue reading →

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