“You have to treat your employees like customers”
“There isn’t any customer satisfaction without employee satisfaction,” said Gordon Bethune, the former chief executive of Continental Airlines, and an old friend of Mr. Kelleher’s. “He recognized that good employee relations would affect the bottom line. He knew that having employees who wanted to do a good job would drive revenue and lower costs.
Well said. Related: Focus on Customers and Employees – Airline Quality – Respect for People – Curious Cat Management Improvement Dictionary