Monthly Archives: October 2006

Designing In Errors

TiVo’s “self-destruct button” destructs [the broken link was removed] In so doing, they’ve created a bunch of potential failures in which the user is locked out of her own equipment. It’s like those movies where an accident or a bad … Continue reading

Posted in IT, Management, Quality tools | Tagged , , | 1 Comment

Righter Performance Appraisal

Speaking of “doing the wrong things righter” Microsoft has eliminated forced rankings in performance appraisal: to do performance appraisals righter. Microsoft exec puts her stamp on human resources: The forced curve was company policy. And it climbed up a list … Continue reading

Posted in Data, Management, Performance Appraisal, Psychology, Systems thinking | Tagged , , , , | 1 Comment

Doing the Wrong Things Righter

The more we manage, the worse we make things by Simon Caulkin The distinguished systems theorist Russ Ackoff describes the trap as ‘doing the wrong thing righter’. ‘The righter we do the wrong thing,’ he explains, ‘the wronger we become. … Continue reading

Posted in Deming, Management, Systems thinking | Tagged , | 3 Comments

Hiring the Right People

The job market is an inefficient market. There are many reasons for this including relying on specification (this job requires a BS in Computer Science – no Bill Gates you don’t meet the spec) instead of understanding the system. Insisting … Continue reading

Posted in Career, Customer focus, IT, Management, Performance Appraisal, Popular | Tagged , , , , , , | 15 Comments

Google Shifts Focus

It appears Google has decided it is time to put more resources into improving their many existing products (Gmail, News, Video, Maps, Picassa, Spreadsheets, Checkout, GoogleTalk, AdSense for Radio, GoogleReader, BlogSearch, GoogleGroups,…). That makes sense to me. When Google had … Continue reading

Posted in Google, IT, Management, Software Development, Systems thinking | Comments Off on Google Shifts Focus

Not Innovation but Still Interesting

10 years of the most innovative ideas in business in not packed with ideas on innovation: it was obviously titled by someone hoping to catch the interest of those following the innovation fad. Still it has interesting stories originally published … Continue reading

Posted in Books, Innovation, Management | Tagged , , , | 2 Comments

More on Overpaid CEO’s

CEO pay up big – but not performance: The Corporate Library analyzed the compensation of nearly 1,400 chiefs for its annual report on CEO pay. The group’s median total compensation rose 16 percent between 2004 and 2005. A year earlier, … Continue reading

Posted in Management | Tagged , , , | 2 Comments

Evidence-based Management

Bob Sutton’s writing includes the excellent article “Management Advice: Which 90% is Crap?” (which we discussed in: Management Advice Failures) and the Knowing Doing Gap. I just discovered his blog today which is quite good: Work Matters. A recent post includes some good advice on data and process improvement Continue reading

Posted in Creativity, Data, Deming, Health care, Management, Process improvement | Tagged , , | 1 Comment

The State of Lean Implementation

Interesting survey by the Lean Enterprise Institute notes the following as the major obstacles to transforming to a lean organization. 1 Lack of implementation know-how: 48% 2 Backsliding to the old ways of working: 48% 3 Middle management resistance: 40% … Continue reading

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Why Pay Taxes or be Honest

This kind of stuff makes me mad. I was taught about robber barons in school (or actually I think by my uncle but…). And what I was taught was that business used to be seen as an amoral area. But … Continue reading

Posted in Economics, Management, Psychology | Tagged , , , , , | 2 Comments