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Tag Archives: Software Development
Making Life Difficult for Customers
Companies seem to think technology is an excuse to provide bad service. Or maybe they don’t need any excuse at all to do so, based on how often they provide bad service. My latest experience with lame pointy haired boss … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, internet, Madison, Software Development, usability, Wisconsin
5 Comments
Webcast on the Toyota Development Process
Kenji Hiranabe talks about Toyota’s development process (webcast). Kenji shares a presentation he attended earlier this year by Nobuaki Katayama, a former Chief Engineer at Toyota, and the lessons he learned from him. Continue reading
Top Blogs for Software Development Managers
I am happy to say our blog has been included in the Top 100 Blogs for Development Managers. The list of blogs is quite impressive, including blogs referenced here previously: Joel on Software (ranked 1st), Coding Horror (2nd), Seth Godin’s Blog (3rd), Paul Graham’s essays (4), Signal vs. Noise (40)… Continue reading
Posted in curiouscat.com, Software Development
Tagged blogs, John Hunter, Software Development
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Future Directions for Agile Management
Agile management (agile software development specifically) is something that makes a big difference in my work life. David Anderson consistently provides great ideas on agile management and he does so again in this 90 minute presentation on the future directions … Continue reading
Posted in Customer focus, Deming, Innovation, IT, Lean thinking, Management, quote, Software Development, Systems thinking
Tagged agile management, Manufacturing, Software Development, webcast
6 Comments
Gobbledygook
How is this for Gobbledygook? Your home banking access code is expired! You must change your access code at this time. Your access code: * may be between 4 and 20 characters in length * must not have been changed … Continue reading
Posted in Customer focus, IT, Management, Software Development
Tagged bad customer service, programming, Software Development, usability
2 Comments
Don’t Do What Your Users Say
In, Don’t do what your users say [the broken link was removed], Hanford Lemoore, provides a nice illustration of why customer focus is important but must be done with care. in UI design it’s important to understand that what a … Continue reading
Posted in Customer focus, Deming, Management, Software Development
Tagged Creativity, Customer focus, Software Development, usability
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Amazon S3 Failure Analysis
Amazon Simple Storage Service (S3) is a service providing web hosting. The cloud computing solution has been used by many organizations successfully. However the solution has experienced some problems including failing for much of the day on July 20th. Amazon … Continue reading
Posted in Innovation, IT, Management, Software Development
Tagged Amazon, disruptive innovation, Innovation, internet, Software Development
1 Comment
Keeping Good Employees
Understanding Why Good Workers Quit [the broken link was removed] “What do you need to want to stay?” Most managers, she acknowledges, are afraid to ask this question and that is a reason why their companies have to do plenty … Continue reading
Posted in Career, IT, Management, quote, Respect
Tagged commentary, respect for people, Software Development, tips
3 Comments
Management Improvement Carnival #38
Please submit your favorite management posts to the carnival. Read the previous management carnivals. Value in Value Stream Mapping by Mike Wroblewski – “value stream maps helped us all agree on our current state and what our future state vision … Continue reading
Posted in Carnival, Management
Tagged Software Development
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Motivate or Eliminate De-Motivation
A huge failure I still see is managers thinking in a theory x way, 50 years after McGregor’s The Human Side of Enterprise. Continue reading →