Tag Archives: Joy in Work

Restaurant Eliminates Tipping to Improve System Performance

Posted on October 13, 2008 by John Hunter

Why Tip? by Paul Wachter When he opened the Linkery [the broken link was removed], Porter said, he hoped his employees would become as emotionally invested in the venture as he was, sharing a sense of purpose and joy in their work. … Porter instead proposed a service fee of 18 percent, to be pooled and split roughly 3 to 1 between the restaurant’s front of the house and its kitchen. … Porter, like the anti-tippers of yore, was persuaded … Continue reading →

Posted in Creativity, Deming, Economics, Management, Psychology, Systems thinking | Tagged , , , , | 1 Comment

Dr. Deming’s 15th Point

Posted on September 24, 2008 by John Hunter

Guest post from John McConnell, Wysowl Pty Ltd Dr. Deming opened his first Australian seminar in 1986 with the question, “What are we here to do”? After some discussion he answered his own question with, “To learn”, and “To have a good time”. He repeated this opening at subsequent seminars. The Fifteenth Point Mr. Murray Mansfield of Melbourne has what I believe to be the only completely up to date version of Dr. Deming’s famous Obligations for Top Management. After … Continue reading →

Posted in Deming, Fun, Management, Psychology, Respect | Tagged , , ,

Joy in Work – Software Development

Posted on November 25, 2007 by John Hunter

The wonderful cartoon in this link illustrates the all too common despair in work. Software programmers are more likely to really enjoy what they do. There are many reasons for this not the least of which is that they have a fair amount of control over their careers. If they don’t like what they are asked to do, the tools they are asked to work with… they will (more than others) leave for another job. Some managers get frustrated that … Continue reading →

Posted in Deming, IT, Management, Psychology, Software Development | Tagged , , , , , | 11 Comments