W. Edwards Deming
Page 182, Out of the Crisis
More of Deming on Innovation
Related: Innovation Thinking with Clayton Christensen – Engineering Innovation – Managing Innovation – Gary Hamel on Management Innovation
W. Edwards Deming
Page 182, Out of the Crisis
More of Deming on Innovation
Related: Innovation Thinking with Clayton Christensen – Engineering Innovation – Managing Innovation – Gary Hamel on Management Innovation
Submit suggestions for the management improvement carnival. Visit the Curious Cat Management Library for online management improvement articles.
The Aviary web site provides a very nice example of customer focus. They provide the legalese version of the terms of use and then explain what this actually mean in is simple terms. Good job. Legalese example
Readable example
Related: Making Life Difficult for Customers – Gobbledygook – Complicating Simplicity – User Happiness with Search Engines
Once again I have created a group on the ESPN NCAA Basketball Tournament Challenge for curiouscat college basketball fans. To participate, go to the curiouscat ESPN group and make your picks.
I also created a second challenge, using Sportsline, that rewards picking upsets. The password for this one is cat.
Those readers that enjoy the tournament, please join the fun.
Go Badgers,
Health spending in the United States grew 6.1 percent in 2007, to $2.2 trillion or $7,421 per person.
For comparison the total GDP per person in China is $6,100. This continues the trend of health care spending taking an every increasing portion of the economic output (the economy grew by 4.8 percent in 2007). This brings health care spending to 16.2% of GDP (which is yet another, in a string of record high percentages of GDP spent on health care). In 2003 the total health care spending was 15.3 of GDP.
With the exception of prescription drugs (which grew at 1.4% in 2007, compared to the 3.5% in 2006), spending for most other health care services grew at about the same rate or faster than in 2006. Hospital spending, which accounts for about 30 percent of total health care spending, grew 7.3 percent in 2007, compared to 6.9 percent in 2006.
Spending growth for both nursing home and home health services accelerated in 2007 (4.8% v. 4.0%). Spending growth for freestanding home health care services increased to 11.3 percent. Total health care spending by public programs, such as Medicare and Medicaid, grew 6.4% in 2007 v. 8.2% in 2006. In comparison, health care spending by private sources grew 5.8% compared to 5.4%.
Private health insurance premiums grew 6.0 percent in 2007, the same rate as in 2006. Out-of-pocket spending grew 5.3 percent in 2007, an acceleration from 3.3 percent growth in 2006. Out-of-pocket spending accounted for 12.0 percent of national health spending in 2007. This share has been steadily declining both recently and over the long-run; in 1998, it accounted for 14.7 percent of health spending and, in 1968, out-of-pocket spending accounted for 34.8 percent of all health spending.
The costs for health services and supplies for 2007 were distributed among businesses (25%), households (31%), other private sponsors (4%), and governments (40%).
Decades ago Dr. Deming included excessive health care costs as one of the seven deadly diseases of western management. We have only seen the problem get worse. Finally it seems that a significant number of people are in agreement that the system is broken. Still, admitting the system is broken is not the same as agreeing on how to fix it. The way forward to workable solutions still seems very difficult.
Full press release from the United States Department of Health and Human Services.
Related: Many Experts Say Health-Care System Inefficient, Wasteful – International Health Care System Performance – USA Paying More for Health Care – Health Insurance Premiums Soar Again – PBS Documentary on Improving Hospitals
The popular ER TV show highlighted the importance of using checklists in surgery yesterday.
Such powerful quality tools, like the checklist, are just waiting to be used. But far too many fail to use these simple improvement tools. And in health care those failures are potentially critical.
Related: Checklists Save Lives – The Power of a Checklist – management improvement dictionary – Articles on Improving the Health Care System
Submit suggestions for the management improvement carnival. Also see the management Reddit (what is this Reddit thing?).
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Minnesota Bank Asks Why It Pays for Wall Street Greed
I am not very surprised that politicians provide big favors to those that give them huge amounts of money (former investment banks, farming interests, private plane owners, Fortune 100 companies, owners of oceanfront mansions, private equity speculators…). I am a bit surprised how much money is being lavished on those huge donors now, with the bailouts. Especially with how lacking in even minor consequences those huge gifts to their donors are (normally if the payoffs to supports get too huge there are at least some cover provided by putting in consequences for this “need” to send taxpayer money to their contributors).
The FDIC is a great government program. But allowing huge banks to take enormous risks and then passing on the much of the costs, of a small portion of those risks (FDIC insured deposit accounts), to banks that do not act as irresponsibly as the risk takers is a bad idea. Insurance should have increasing costs based on increasingly risky behavior.
Continue reading

From the excellent xkcd comic.
Related: Correlation is Not Causation – Does the Data Deluge Make the Scientific Method Obsolete? – Understanding Data – Theory of Knowledge – What Makes Scientists Different 🙂 – Dangers of Forgetting the Proxy Nature of Data – Seeing Patterns Where None Exists
Harvard’s Masters of the Apocalypse
This article makes some good points, even if it is a bit sensationalist, and intentionally so: Harvard’s masters of the apocalypse by Philip Delves Broughton
In the late 1990s, their faculties rushed to write paeans to Enron, the firm of the future, the new economic paradigm. The admiration was mutual: Enron was stuffed with Harvard Business School alumni, from Jeff Skilling, the chief executive, down. When Enron, rotten to the core, collapsed, the old case studies were thrust in a closet and removed from the syllabus, and new ones were promptly written about the ethical and accounting issues posed by Enron’s misadventures.
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Is there a pattern here? Go back to the 1980s, and you find that Harvard MBAs played a big enough role in the insider trading scandals that washed through Wall Street for a former chairman of the SEC to consider it a good move to donate millions of dollars for the teaching of ethics at the school.
Time after time, and scandal after scandal, it seems that a school that graduates just 900 students a year finds itself in the thick of it. Yet there is remarkably little contrition.
Last October, Harvard Business School celebrated its 100th birthday with a global summit in Boston. While Wall Street and Washington descended into an economic inferno, Jay Light, the dean of the school and a board member at the Black-stone private equity group, opened the festivities by shrugging off any responsibility.
“We all failed to understand how much [the financial system] had changed in the past 15 years or so, and how fragile it might be because of increased leverage, decreased transparency and decreased liquidity: three of the crucial things in the world of financial markets,” he said.
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You can draw up a list of the greatest entrepreneurs of recent history, from Larry Page and Sergey Brin of Google and Bill Gates of Microsoft, to Michael Dell, Richard Branson, Lak-shmi Mittal – and there’s not an MBA between them.
Yet the MBA industry continues to grow, and business schools provide vital income to academic institutions: 500,000 people around the world now graduate each year with an MBA, 150,000 of those in the United States, creating their own management class within global business.
Given the present chaos, shouldn’t we be asking if business education is not just a waste of time, but actually damaging to our economic health?
Business schools unfortunately continue to take a heavily simplistic number (without an understanding of variation) and fad driven approach to management. W. Edwards Deming was against the damage they were causing decades ago, and I see little evidence they have learned from their failures.
Schools are good for making connections and getting a piece of paper. Some companies won’t consider you for some jobs unless you have an document saying you have an MBA. I strongly question the wisdom of only hiring an MBA to do some job. But many companies like to use simple criteria like – without a piece of paper saying you have an MBA we won’t consider you for this job. So if you want a job from them getting that piece of paper is important.
Related: What is Wrong with MBA’s – Management Training Program – Management Advice Failures – The Lean MBA