Category Archives: Psychology

Flaws in Understanding Psychology Lead to Flawed Management

Posted on October 21, 2008 by John Hunter

I people are self interested and somewhat rational. However, self interest, is complex. People want to be liked, people want to be part of something good, people want to feel they are appreciated… Continue reading →

Posted in Management, Psychology, Respect | Tagged commentary, curiouscat, Deming, John Hunter, Psychology, quote, respect for people | 5 Comments

Restaurant Eliminates Tipping to Improve System Performance

Posted on October 13, 2008 by John Hunter

Why Tip? by Paul Wachter When he opened the Linkery [the broken link was removed], Porter said, he hoped his employees would become as emotionally invested in the venture as he was, sharing a sense of purpose and joy in … Continue reading →

Posted in Creativity, Deming, Economics, Management, Psychology, Systems thinking | Tagged bonus, commissions, extrinsic motivation, Joy in Work, Psychology | 1 Comment

Motivate or Eliminate De-Motivation

Posted on October 7, 2008 by John Hunter

A huge failure I still see is managers thinking in a theory x way, 50 years after McGregor’s The Human Side of Enterprise. Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged commentary, curiouscat, demotivate, John Hunter, motivation, Psychology, respect for people, Software Development | 5 Comments

Dr. Deming’s 15th Point

Posted on September 24, 2008 by Guest Post

Guest post from John McConnell, Wysowl Pty Ltd Dr. Deming opened his first Australian seminar in 1986 with the question, “What are we here to do”? After some discussion he answered his own question with, “To learn”, and “To have … Continue reading →

Posted in Deming, Fun, Management, Psychology, Respect | Tagged Deming, guest post, Joy in Work, respect for people | Comments Off

Individual Bonuses Are Bad Management

Posted on August 7, 2008 by John Hunter

Gojko Adzic provides a nice post on Mary Poppendieck’s presentation at Agile 2008 on bonus, compensation and motivation: Paying programmers: are bonuses bad and what to do about it? In software development, it is very hard to establish the effects … Continue reading →

Posted in Competition, IT, Management, Performance Appraisal, Psychology, Respect, Software Development, Systems thinking | Tagged bonus, Deming, Performance Appraisal, programming | 1 Comment

Multitasking Decreases Productivity

Posted on August 1, 2008 by John Hunter

The problems with multitasking are becoming more and more well know, thankfully. Here is another article on the lower productivity multitasking produces – Multitasking Madness Decreases Productivity [the broken link was removed] by Barbara Bartlein: In a recent study by … Continue reading →

Posted in Management, Process improvement, Psychology, Science | Tagged management research, Psychology, theory of knowledge | 2 Comments

Better Meetings

Posted on July 7, 2008 by John Hunter

Meetings are perennial problems. People sit through meetings and then complain about how big a waste of time it was. Here are a couple very simple tips to try and actually improve (instead of just agreeing that meetings are wasteful, … Continue reading →

Posted in Deming, Management, Process improvement, Psychology, quote, Systems thinking | Tagged curiouscat, management, meetings, Process improvement, Psychology | 4 Comments

Respect for Employees at Southwest Airlines

Posted on June 12, 2008 by John Hunter

“You have to treat your employees like customers” “We’ve never had layoffs,” he told me the day before the annual meeting, sitting on the couch of the single messiest executive office I’ve ever seen. “We could have made more money … Continue reading →

Posted in Customer focus, Deming, Management, Psychology, Respect, Systems thinking | Comments Off

Fairness Matters

Posted on June 9, 2008 by John Hunter

Sense of Fairness Affects Outlook, Decisions Burnout has been long associated with being overworked and underpaid, but psychologists Christina Maslach and Michael Leiter found that these were not the crucial factors. The single biggest difference between employees who suffered burnout … Continue reading →

Posted in Management Articles, Psychology, Respect, Science | Tagged Psychology, respect for people, Science | 1 Comment

Well Managed Companies

Posted on May 18, 2008 by John Hunter

If a company is dependent on one (or more) people to perform then it is in danger. Processes should be in place that don’t risk the success of the company on the performance of a specific person. If your organization … Continue reading →

Posted in Management, Process improvement, Psychology | Tagged management, Systems thinking | 3 Comments