Category Archives: Management

Organizations as Social Systems

Posted on May 2, 2017 by John Hunter

Organizations are social systems made up of people. Social systems often amplify what happens. If good things happen, more good things often follow. When bad things happen, more bad things often follow. To improve it is wise to this into … Continue reading →

Posted in Management, Psychology, Systems thinking | Tagged leadership, organization as a system, Systems thinking | 2 Comments

Why Do People Fail to Adopt Better Management Methods?

Posted on February 2, 2017 by John Hunter

It is confusing to know that better methods exist but to see those better methods being ignored. It seems that if there were better ways to manage, people would adopt those methods. But this just isn’t the case; sometimes better … Continue reading →

Posted in Competition, Innovation, Management, Psychology | Tagged change, Innovation, leadership, Process improvement, Psychology, sports | 5 Comments

Most Popular Management and Leadership Quotes on Our Site in 2016

Posted on January 17, 2017 by John Hunter

These were the most popular quotes on the Curious Cat Management and Leadership Quotes web site in 2016 (based on page views). Follow the link on the quote text for the source and more information on the quote. Having no … Continue reading →

Posted in Management | Tagged quote | 1 Comment

Cater to Customers Desires to Achieve Customer Delight

Posted on January 10, 2017 by John Hunter

Customer delight requires understanding your customers needs and desires. Often even your customers don’t understand these well. Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight … Continue reading →

Posted in Competition, Customer focus, Management, Psychology, Systems thinking | Tagged Customer focus, customer service, management system, organization as a system, Psychology, Systems thinking, voi | 3 Comments

20 Most Popular Posts on the Curious Cat Management Blog in 2016

Posted on January 3, 2017 by John Hunter

These posts were the most popular posts on the Curious Cat Management Improvement Blog in 2016 (as measured by page views, as recorded by my analytics application). Toyota Post Record Profit: Splits $15 million in Pay and Bonus for top … Continue reading →

Posted in curiouscat.com, Management, Popular | Tagged blogs, leadership, management, Popular | Comments Off

Most Popular Links on Management Sub-Reddit in 2016

Posted on December 27, 2016 by John Hunter

I created the management sub-reddit many years ago. The management sub-reddit provides links to worthwhile management improvement content and the members indicate those links they liked. Here is a list of the most popular links added in the last year. … Continue reading →

Posted in Management | Comments Off

Podcast: Building Organizational Capability

Posted on December 7, 2016 by John Hunter

The Software Process and Measurement Cast 420 features an interview with me, by Thomas Cagley, on Building Organizational Capability (download podcast). John Hunter in the podcast: Changing how organizations are managed makes a huge difference in people’s lives, not all … Continue reading →

Posted in Management, Systems thinking | Tagged build capability, change, continual improvement, culture, Data, iteration, John Hunter, Joy in Work, leadership, management, organization as a system, podcast, Psychology, transformation | 2 Comments

Continually Improving Using a Focus on Delighting Customers

Posted on December 1, 2016 by John Hunter

ASQ asked the ASQ influential voices to respond to this question: What is the best way to ensure quality and customer integration grow together? When I first got involved in the quality field that name (quality) seemed to vague for … Continue reading →

Posted in Customer focus, Management, Process improvement, Systems thinking | Tagged ASQ Influential Voices, continual improvement, Customer focus, management system, organization as a system | 1 Comment

Bell Labs Designing a New Phone System Using Idealized Design

Posted on October 19, 2016 by John Hunter

I remember hearing this same story when Russ Ackoff spoke at the Hunter Conference on Quality (which was named in honor of my father) in Madison, Wisconsin. If you haven’t heard this story you are in for a treat. And … Continue reading →

Posted in Innovation, Management, Process improvement, Systems thinking | Tagged Ackoff, case study, change, engineering, Innovation, management, Systems thinking, transformation, webcast | 3 Comments

Burning Toast: American Health System Style

Posted on October 4, 2016 by John Hunter

Democrats and Republicans have created a health care system in the USA over the last 40 years that “burns toast” at an alarming rate. As the symptoms of their health care system are displayed they call in people to blame … Continue reading →

Posted in Economics, Health care, Management, Public Sector | Tagged blame, Economics, global, government, health care system, organization as a system | Comments Off