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Category Archives: Management
In-N-Out Burger’s Six Secrets for Success
In-N-Out Burger’s six secrets for out-and-out success [the broken link was removed] Listen to Your Customers — One of the company’s mottos is “Our customer is everything.” Applying that belief led to the company policy of preparing burgers just the … Continue reading
Posted in Books, Customer focus, Management, Respect
Tagged Books, Customer focus, management, managing people, respect for people
1 Comment
Warren Buffett Answers Shareholder’s Questions – 2009
Each year Warren Buffett and Charlie Munger answer questions in front of crowds of tens of thousands of Berkshire Hathaway shareholders in Omaha, Nebraska. The question and answer sessions provide great wisdom on economics, investing and management. Here are some … Continue reading
Posted in Management
Tagged Google, Investing, management, Warren Buffett
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Revealed Preference
Revealed Preference: the preference consumers display by their action, in contrast to what they may say they prefer. While surveys may be useful people often say they will do one thing and actually when given the choice to do so, … Continue reading
Posted in Data, Deming, Management, Psychology, Statistics
Tagged Customer focus, Data, Psychology, Statistics
1 Comment
Dr. Russell Ackoff Webcast on Systems Thinking
Dr. Ackoff is one of two management thinkers that any manager, that is serious about improving management results in their organization, should study (the other is Dr. Deming). There are plenty of others that are also great resources. From part … Continue reading
Posted in Creativity, Deming, Management, quote, Science, Systems thinking, webcast
Tagged Ackoff, Creativity, quote, Systems thinking, theory of knowledge, webcast
4 Comments
Toyota Posts Loss of $6.9 Billion in Last Quarter
Toyota Posts Loss of $6.9 Billion in Last Quarter For January-March, Toyota booked a $6.9 billion loss, in line with consensus estimates, and cut its annual dividend nearly 30 percent — the first cut since at least 1994, when it … Continue reading
Management Blog Posts From February 2006
Performance Appraisal Problems – My best advice is to read chapter 9 of The Leader’s Handbook and read the rest of the Leader’s Handbook and other great management improvement books. And manage using the ideas of Deming, Ackoff, Scholtes, McGregor, … Continue reading
Posted in Management
Tagged blogs, management
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Carve Out Time to Think
Dan Markovitz recently discussed the practice of the CEO of eBay to take thinking days, Why isn’t “thinking time” part of your standard work?, Some people think that it’s all well and good for a CEO to unplug himself — … Continue reading
Why Setting Goals can Backfire
Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. … Continue reading
Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking
Tagged Deming, Process improvement, Psychology, Systems thinking, targets
2 Comments
More Management Blog Posts From January 2006
Great Charts – The lack of such effective visual display of information is another example of how much improvement could be made just by applying ideas that are already published. Change is not Improvement – if you have to document … Continue reading
Red Bead Experiment Webcast
Dr. Deming used the red bead experiment to present a view into management practices and his management philosophy. The experiment provides insight into all four aspects of Dr. Deming’s management system: understanding variation, understanding psychology, systems thinking and the theory … Continue reading
Posted in Data, Deming, Education, Management, Performance Appraisal, Psychology, quote, Respect, webcast
Tagged control chart, Data, Deming, Fun, management, management experts, Performance Appraisal, Psychology, Quality tools, training, variation, webcast
3 Comments