Category Archives: Management

In-N-Out Burger’s Six Secrets for Success

In-N-Out Burger’s six secrets for out-and-out success [the broken link was removed] Listen to Your Customers — One of the company’s mottos is “Our customer is everything.” Applying that belief led to the company policy of preparing burgers just the … Continue reading

Posted in Books, Customer focus, Management, Respect | Tagged , , , , | 1 Comment

Warren Buffett Answers Shareholder’s Questions – 2009

Each year Warren Buffett and Charlie Munger answer questions in front of crowds of tens of thousands of Berkshire Hathaway shareholders in Omaha, Nebraska. The question and answer sessions provide great wisdom on economics, investing and management. Here are some … Continue reading

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Revealed Preference

Revealed Preference: the preference consumers display by their action, in contrast to what they may say they prefer. While surveys may be useful people often say they will do one thing and actually when given the choice to do so, … Continue reading

Posted in Data, Deming, Management, Psychology, Statistics | Tagged , , , | 1 Comment

Dr. Russell Ackoff Webcast on Systems Thinking

Dr. Ackoff is one of two management thinkers that any manager, that is serious about improving management results in their organization, should study (the other is Dr. Deming). There are plenty of others that are also great resources. From part … Continue reading

Posted in Creativity, Deming, Management, quote, Science, Systems thinking, webcast | Tagged , , , , , | 4 Comments

Toyota Posts Loss of $6.9 Billion in Last Quarter

Toyota Posts Loss of $6.9 Billion in Last Quarter For January-March, Toyota booked a $6.9 billion loss, in line with consensus estimates, and cut its annual dividend nearly 30 percent — the first cut since at least 1994, when it … Continue reading

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Management Blog Posts From February 2006

Performance Appraisal Problems – My best advice is to read chapter 9 of The Leader’s Handbook and read the rest of the Leader’s Handbook and other great management improvement books. And manage using the ideas of Deming, Ackoff, Scholtes, McGregor, … Continue reading

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Carve Out Time to Think

Dan Markovitz recently discussed the practice of the CEO of eBay to take thinking days, Why isn’t “thinking time” part of your standard work?, Some people think that it’s all well and good for a CEO to unplug himself — … Continue reading

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Why Setting Goals can Backfire

Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. … Continue reading

Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking | Tagged , , , , | 2 Comments

More Management Blog Posts From January 2006

Great Charts – The lack of such effective visual display of information is another example of how much improvement could be made just by applying ideas that are already published. Change is not Improvement – if you have to document … Continue reading

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Red Bead Experiment Webcast

Dr. Deming used the red bead experiment to present a view into management practices and his management philosophy. The experiment provides insight into all four aspects of Dr. Deming’s management system: understanding variation, understanding psychology, systems thinking and the theory … Continue reading

Posted in Data, Deming, Education, Management, Performance Appraisal, Psychology, quote, Respect, webcast | Tagged , , , , , , , , , , , | 3 Comments