Category Archives: IT

Lean, Toyota and Deming for Software Development

Posted on December 2, 2007 by John Hunter

Mary Poppendieck on The Role of Leadership in Software Development, very nice 90 minute webcast: In this 90-minute talk from the Agile2007 conference, Lean software thought leader Mary Poppendieck reviewed 20th century management theories, including Toyota and Deming, and went on to talk about “the matrix problem”, alignment, waste cutting, planning and standards. She closed by addressing the role of measurement: “cash flow thinking” over “balance sheet thinking”. via, Leadership is not Obsolete for Self-Organizing Teams! Once again Mary provides … Continue reading →

Posted in Deming, IT, Lean thinking, Management, Software Development, Toyota Production System (TPS), webcast | Tagged , , , , , , , | 5 Comments

Joy in Work – Software Development

Posted on November 25, 2007 by John Hunter

The wonderful cartoon in this link illustrates the all too common despair in work. Software programmers are more likely to really enjoy what they do. There are many reasons for this not the least of which is that they have a fair amount of control over their careers. If they don’t like what they are asked to do, the tools they are asked to work with… they will (more than others) leave for another job. Some managers get frustrated that … Continue reading →

Posted in Deming, IT, Management, Psychology, Software Development | Tagged , , , , , | 11 Comments

Bringing Lean Principles to Service Industries

Posted on October 27, 2007 by John Hunter

Bringing ‘Lean’ Principles to Service Industries by Julia Hanna “One of the important lessons we’ve seen on the ground is how Wipro approached the launch of this lean initiative,” Staats says. “They didn’t come out with big banners and say, ‘OK, today your work is lean work, and yesterday it wasn’t.’ They started with a small group and recruited other people from there. It was a very controlled experimentation.” In their research, Staats and Upton document how the use of … Continue reading →

Posted in India, IT, Lean thinking, Management, Management Articles, Software Development

IT Operations as a Competitive Advantage

Posted on October 26, 2007 by John Hunter

Operations is a competitive advantage… (Secret Sauce for Startups!) The example above is the tale of two Web 2.0 startups scaling to 20 systems during their first three months. The first team starts writing software and installing systems as they go, waiting to deal with the “ops stuff” until they have an “ops person”. The second team dedicates someone to infrastructure for the first few weeks and ramps up from there. They won’t need to hire an “ops person” for … Continue reading →

Posted in IT, Management, Software Development | Tagged , , , | 1 Comment

The Google Way: Give Engineers Room

Posted on October 23, 2007 by John Hunter

The Google Way: Give Engineers Room Google engineers are encouraged to take 20 percent of their time to work on something company-related that interests them personally. This means that if you have a great idea, you always have time to run with it. … These grouplets have practically no budget, and they have no decision-making authority. What they have is a bunch of people who are committed to an idea and willing to work to convince the rest of the … Continue reading →

Posted in Google, IT, Management, Software Development | 1 Comment

Using Capitalism to Make the World Better

Posted on October 11, 2007 by John Hunter

I have mentioned Kiva before: Microfinancing Entrepreneurs (on our Curious Cat Economics and Investing blog). In addition to being a good cause Kiva really shows some great management strategies. The use of Information Technology to connect people directly is a wonderful example of using IT effectively (understanding psychology). Kiva lets you loan money directly to an entrepreneur of your choice. Kiva provides loans through partners (operating in the countries) to the entrepreneurs. Those partners do charge the entrepreneurs interest (to … Continue reading →

Posted in Creativity, curiouscat.com, Economics, Fun, IT, Management, Psychology | 7 Comments

Early History Of Quality Management Online

Posted on October 5, 2007 by John Hunter

I started looking at quality management resources online in 1995 (maybe 1994). At the time I was on the board of the Public Sector Network – what would become the American Society of Quality (ASQ) government division. When we started working with ASQ it took something like 2 months from the time I wrote an article until people received it. Now in 1995, the internet (outside of universities) was in its infancy. I was writing a column on the resources … Continue reading →

Posted in curiouscat.com, IT, Management, Public Sector | 4 Comments

Kaizen – Yahoo Mail Style

Posted on September 19, 2007 by John Hunter

Yahoo Mail Innovates, Gmail Stagnates Yahoo Mail has begun rolling out of beta after releasing an onslaught of innovative feature improvements along the way. On the other hand, a whopping three years into their beta release, Gmail remains one of the most popular but stagnant web-based beta email apps around. To me Yahoo is really continually improving the service, not innovating. Still an interesting exploration of visible improvement. Related: Kaizen Online – Kaizen definition –Innovation Examples – Google Innovation webcast … Continue reading →

Posted in Google, Innovation, IT, Management, Software Development | 1 Comment

Employees That Telecommute are the Most Loyal

Posted on September 18, 2007 by John Hunter

In Loyal Employees Stay Home, quotes from the Wall Street Journal (behind a iron curtain still in this day and age – oh well): “When companies allow employees to work remotely or from home, they are explicitly communicating to them that ‘I trust you to be dedicated to the accomplishment of the work, even if I’m not able to observe you doing it,’ ” says Jack Wiley, executive director of the institute, which is in Minneapolis. “It boils down to … Continue reading →

Posted in Creativity, IT, Management, Respect, Systems thinking | 3 Comments

Deming Electronic Network Email List

Posted on September 10, 2007 by John Hunter

The Deming Electronic Network email list 2.0 [deleted link as this is no longer online] is now live. The aim of the Deming Electronic Network is to: “Learn, apply, and extend the teachings of Dr. W. Edwards Deming and to help others do the same.” The DEN came out of a conversation between Myron Tribus, Tom Glenn, Del Kimbler, John Hunter, and Jim Clauson at the first Deming Institute Conference in early 1994. We envisioned using the Internet to share, … Continue reading →

Posted in Deming, IT, Management | 5 Comments

Seth Godin on Marketing and the Internet

Posted on September 4, 2007 by John Hunter

Once again Seth Godin does a great job of explaining the dynamics of marketing on the web: Seth Godin Video on Web Marketing. In this 6 1/2 minute video he touches on various topics including: the ease with which web users ignore ads on the web the importance of customers marketing for you (see our previous post: Lego – Innovative Marketing Podcast) the need to develop relationships with customers that then allow your to reach them, “permission marketing” (such as … Continue reading →

Posted in Creativity, Innovation, IT, Management | 1 Comment

Data Visualization

Posted on August 30, 2007 by John Hunter

Data is often displayed poorly, making it difficult to see what is important. When data is displayed well the important facts should leap off the page and into the viewers mind. Edward Tufte is an expert on this topic with great books. If you have not read them, you should: Beautiful Evidence, The Visual Display of Quantitative Information, Envisioning Information and Visual Explanations. Smashing magazine has some nice examples of good display techniques in Data Visualization: Modern Approaches. I don’t … Continue reading →

Posted in Books, Creativity, Data, IT, Management, Psychology | Tagged , , ,

Google Video Customer Service

Posted on August 21, 2007 by John Hunter

Google Video sold digital videos that were controlled by Digital Rights Management DRM (so the purchaser didn’t buy something they bought the right to view the digital media according to a set of constraints. I, and many others find these DRM deals a bad deal for customers. I think Google realized that DRM made their Google Video a bad business (though maybe they decided it was a bad business for other reasons). Well Google’s original method of existing the business … Continue reading →

Posted in Customer focus, Google, IT, Management | 1 Comment

Are Google Management Practices Worth Studying?

Posted on August 16, 2007 by John Hunter

Larry Dignan asks “Is Google reinventing corporate management or just living off the fruits of one big breakthrough?” Well, I believe Google offers a great deal for managers to study – see our posts on Google management practices. But that is not the same as reinventing corporate management. Most companies have no way of just replacing their management system with a “Google management system” – they don’t have the managers to make it work, or the staff or the systems … Continue reading →

Posted in Innovation, IT, Management

Providing Customer Service – Web Hosting

Posted on August 16, 2007 by John Hunter

Web Hosting how to: Save your server and customer when digg/reddit/slashdot effect hits his/her website One of your customers gets lucky – a huge burst of traffic hits his website. If you don’t do something quickly, your server will go down pretty soon. What’s your call? “Suspend website, of course”. WRONG! … Instead, consider other ways to solve this problem. I will share one method with you, we were successfully using it when I was working in one web hosting … Continue reading →

Posted in Customer focus, IT, Management, Systems thinking

Six Sigma in Software Development

Posted on August 13, 2007 by John Hunter

Six Sigma makes inroads in software development organizations “A lot of big companies are developing their own software engineering variance of Six Sigma training,” said Siviy, “putting software-specific examples into the normal Six Sigma curriculum.” However, she said, it’s early in the adoption curve. “In the software world there is a real lack of case studies that show applications of Six Sigma in software engineering,” she said. And those that use Six Sigma in software are often reluctant to share … Continue reading →

Posted in Design of Experiments, IT, Management, Six sigma, Software Development