One of your customers gets lucky – a huge burst of traffic hits his website. If you don’t do something quickly, your server will go down pretty soon. What’s your call? “Suspend website, of course”. WRONG!
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Instead, consider other ways to solve this problem. I will share one method with you, we were successfully using it when I was working in one web hosting company a year back. It’s a very simple method and takes only a minute to do…
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Instead, consider other ways to solve this problem. I will share one method with you, we were successfully using it when I was working in one web hosting company a year back. It’s a very simple method and takes only a minute to do…
Exactly right. Find ways to provide good service – not excuses to explain bad service. Delighted customers drive business success.
Related: Customer dis-service from Discover Card – What Could we do Better? – Customer Service is Important – What Job Does Your Product Do? – Change Your Name – Dell, Reddit and Customer Focus
