Providing Customer Service – Web Hosting

Web Hosting how to: Save your server and customer when digg/reddit/slashdot effect hits his/her website

One of your customers gets lucky – a huge burst of traffic hits his website. If you don’t do something quickly, your server will go down pretty soon. What’s your call? “Suspend website, of course”. WRONG!

Instead, consider other ways to solve this problem. I will share one method with you, we were successfully using it when I was working in one web hosting company a year back. It’s a very simple method and takes only a minute to do…

Exactly right. Find ways to provide good service – not excuses to explain bad service. Delighted customers drive business success.

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