Category Archives: Google

Google Video Customer Service

Posted on August 21, 2007 by John Hunter

Google Video sold digital videos that were controlled by Digital Rights Management DRM (so the purchaser didn’t buy something they bought the right to view the digital media according to a set of constraints. I, and many others find these … Continue reading →

Posted in Customer focus, Google, IT, Management | 1 Comment

Data Based Blathering

Posted on August 17, 2007 by John Hunter

Ok, this is one of those posts you might want to ignore or you might enjoy. Before blogs there is little chance this would reach you. But I am tired of seeing the American Customer Satisfaction Index (ACSI) promoted as … Continue reading →

Posted in Data, Economics, Google, Toyota Production System (TPS) | 3 Comments

Great Marissa Mayer Webcast on Google Innovation

Posted on August 9, 2007 by John Hunter

Marissa Mayer speech at Stanford on innovation at Google (23 minutes, 26 minutes question and answers). She leads the product management efforts on Google’s search products- web search, images, groups, news, Froogle, the Google Toolbar, Google Desktop, Google Labs, and … Continue reading →

Posted in Google, Innovation, Management, Popular, quote, Software Development, webcast | 6 Comments

Hiring: Silicon Valley Style

Posted on August 6, 2007 by John Hunter

Interviews on how to hire in Silicon Valley. I especially like Guy Kawasaki’s comment – “the key to getting great people to work for you is to have a great product. That is why Google does so well. That is … Continue reading →

Posted in Career, Google, IT, Management, Software Development, Systems thinking, webcast | Tagged , , | 4 Comments

Google Exceeded Planned Spending on Personnel

Posted on July 19, 2007 by John Hunter

Often people have trouble understanding Dr. Deming’s disapproval of arbitrary numerical targets. What he was trying to prevent is what many see every day, such as managing to quarterly earnings targets. There are several problems with numerical goals but in … Continue reading →

Posted in Deming, Google, Investing, Management, Performance Appraisal, Psychology, quote | 3 Comments

Funding Google Gadget Development

Posted on June 28, 2007 by John Hunter

Google Gadgets are small tools and toys that integrate with iGoogle. Google is funding developers to work on creating gadgets through Google Gadget Ventures. Great idea. They offer: 1. Grants of $5,000 to those who’ve built gadgets we’d like to … Continue reading →

Posted in Creativity, Fun, Google, Innovation, IT, Management, Software Development | 4 Comments

Eliminating Quarterly Earnings Guidance

Posted on May 25, 2007 by John Hunter

It is good to see more people understand the bad practice of excessive short term focus on quarterly profits. It is also a bit amusing to see the Chamber of Commerce pushing an idea Deming was called unrealistic for pushing. … Continue reading →

Posted in Deming, Google, Investing, Management, Systems thinking | 1 Comment

Reduce Computer Waste

Posted on May 24, 2007 by John Hunter

High-efficiency power supplies for home computers and servers [the broken link was removed] (pdf) by Urs Hoelzle and Bill Weihl – Google: Most likely, the computer you’re using wastes 30-40% of the electrical power it consumes because it is using … Continue reading →

Posted in Google, Innovation, IT, Lean thinking | Tagged , | 6 Comments

Google Customer Service

Posted on May 14, 2007 by John Hunter

Google and Ice: A service story: “Ice.com has been very vocal with its criticism. It’s a classic case of a dissatisfied customer. So from a PR dimension this was a problem for Google.” … “We got a call from Google … Continue reading →

Posted in Customer focus, Google, Management | 1 Comment

Google Software Engineering

Posted on April 11, 2007 by John Hunter

An interesting series of posts on Google NYC, Top Google engineer talks to NYC software industry [the broken link was removed]: Google NYC is not a specialized engineering operation, its 300 engineers work in teams of three on the full … Continue reading →

Posted in Google, Management, Software Development | Tagged | 2 Comments