Category Archives: Deming

Restaurant Eliminates Tipping to Improve System Performance

Posted on October 13, 2008 by John Hunter

Why Tip? by Paul Wachter When he opened the Linkery [the broken link was removed], Porter said, he hoped his employees would become as emotionally invested in the venture as he was, sharing a sense of purpose and joy in … Continue reading →

Posted in Creativity, Deming, Economics, Management, Psychology, Systems thinking | Tagged bonus, commissions, extrinsic motivation, Joy in Work, Psychology | 1 Comment

2008 Deming Prize: Tata Steel

Posted on October 8, 2008 by John Hunter

Tata Steel, India, has been awarded the 2008 Deming Prize. They were the only organization to receive the prize this year. Mr. B. Muthuraman, Managing Director, Tata Steel, while expressing satisfaction over this accomplishment said, “No other activity made us … Continue reading →

Posted in Deming, India, Management, Manufacturing, Process improvement | Tagged Deming, Deming Prize, India | 5 Comments

Motivate or Eliminate De-Motivation

Posted on October 7, 2008 by John Hunter

A huge failure I still see is managers thinking in a theory x way, 50 years after McGregor’s The Human Side of Enterprise. Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged commentary, curiouscat, demotivate, John Hunter, motivation, Psychology, respect for people, Software Development | 5 Comments

Dr. Deming’s 15th Point

Posted on September 24, 2008 by Guest Post

Guest post from John McConnell, Wysowl Pty Ltd Dr. Deming opened his first Australian seminar in 1986 with the question, “What are we here to do”? After some discussion he answered his own question with, “To learn”, and “To have … Continue reading →

Posted in Deming, Fun, Management, Psychology, Respect | Tagged Deming, guest post, Joy in Work, respect for people | Comments Off

Conference Calls with Scholtes and Joiner

Posted on September 23, 2008 by John Hunter

Pratt & Whitney Rocketdyne’s Enterprise Thinking Network Ongoing Discussion series this month features conference calls with Peter Scholtes (Thursday, September 25th, Noon to 2pm Pacific Time – USA) and Brian Joiner (Friday the 26th, Noon to 2pm Pacific Time – … Continue reading →

Posted in Books, Deming, Management | Tagged Books, Brian Joiner, Deming, Madison, Peter Scholtes | 1 Comment

Agile PDSA

Posted on September 16, 2008 by John Hunter

Dr. Deming encouraged the use of the Plan-Do-Study-Act cycle to improve. Agile Management encourages a similar mindset – to test out ideas in practice and adapt quickly. A key to both strategies is to quickly iterate over possible solutions. Tesco … Continue reading →

Posted in Creativity, Deming, Management, Process improvement, quote | Tagged agile management, commentary, curiouscat, Deming, management, PDSA, quote, Tesco, tips | Comments Off

Our Failed Health-care System

Posted on September 10, 2008 by John Hunter

The bad idea behind our failed health-care system by Malcolm Gladwell One of the great mysteries of political life in the United States is why Americans are so devoted to their health-care system. … Americans spend $5,267 per capita on … Continue reading →

Posted in Deming, Economics, Health care | Tagged commentary, economy, health care system, USA | 1 Comment

New Management Truths Sometimes Started as Heresies

Posted on September 7, 2008 by John Hunter

‘New’ management truths sometimes started as heresies by Cecil Johnson “The most effective management ideas follow a life cycle — from heresy to outlier (championed by a small group of people) to ingrained practice to conventional wisdom,” Kleiner writes. “In … Continue reading →

Posted in Deming, Management, Management Articles, quote, Toyota Production System (TPS) | Tagged commentary, curiouscat, Deming, management, management history, quote | 1 Comment

Future Directions for Agile Management

Posted on August 25, 2008 by John Hunter

Agile management (agile software development specifically) is something that makes a big difference in my work life. David Anderson consistently provides great ideas on agile management and he does so again in this 90 minute presentation on the future directions … Continue reading →

Posted in Customer focus, Deming, Innovation, IT, Lean thinking, Management, quote, Software Development, Systems thinking | Tagged agile management, Manufacturing, Software Development, webcast | 6 Comments

Don’t Do What Your Users Say

Posted on August 11, 2008 by John Hunter

In, Don’t do what your users say [the broken link was removed], Hanford Lemoore, provides a nice illustration of why customer focus is important but must be done with care. in UI design it’s important to understand that what a … Continue reading →

Posted in Customer focus, Deming, Management, Software Development | Tagged Creativity, Customer focus, Software Development, usability | Comments Off