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Category Archives: Creativity
Zipcar Innovation
Zipcar is an intriguing idea where you rent cars by the hour. The whole process is a significant change from the previous rental model (gas, parking and insurance included). Zipcar makes deals with local governments to secure zipcar parking near … Continue reading
Posted in Creativity, Customer focus, Deming, Innovation, Lean thinking, Management, Systems thinking
4 Comments
Engineering Innovation
(video link no longer works so it has been removed) In the webcast Dean Kamen discusses his latest innovation: robotic arms for people (amazing stuff). Once again he is doing great stuff. It is great what engineers can do (many … Continue reading
Posted in Creativity, Innovation, Management
Tagged engineering, Innovation
Comments Off on Engineering Innovation
Paying New Employees to Quit
[the video is no longer available] Training new employees and then paying them to quit, sounds pretty bizarre; Zappos is not afraid of doing things differently. Why Zappos Pays New Employees to Quit – And You Should Too [Harvard broke … Continue reading
Posted in Creativity, Customer focus, Innovation, Management, Respect, webcast
Tagged customer service, respect for people
5 Comments
Packaging Improvement
McDonald’s Branding Makes Food Tastier for Tots Researchers at Stanford University have found that children tend to rate food that is wrapped up in McDonald’s-branded paper as tasting better than the same food wrapped in plain paper — a finding … Continue reading
Posted in Creativity, Customer focus, Management, Psychology, Science
Tagged marketing, Psychology
4 Comments
Pleasing Customers
Why is 37signals so arrogant? by Don Norman The Brash Boys at 37signals Will Tell You: Keep it Simple, Stupid. Brash is an understatement. I was quoted in the article because of my article arguing that simplicity is highly overrated: … Continue reading
Systemic Workplace Experiments
Workplace Experiments At our company-wide get together last December we decided that 2008 was going to be a year of workplace experiments. Among other things, we discussed how we could make 37signals one of the best places in the world … Continue reading
Severance Plans to Respect People
Yahoo’s Severance Plans a Defense Against Microsoft? Yahoo’s board of directors has created an expansive severance package for all full-time employees who are either terminated without “cause” or leave on their own with “good reason” following a “change in control … Continue reading
Posted in Creativity, Management, Respect
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Renting Toys
That kids get tired of many toys long before the toys are worn out is not a recent revelation Those frustrated by this waste surely number in the millions in the last few decades alone. Some attempts to reduce the … Continue reading
Posted in Creativity, Management
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Innovation Strategy
Six Principles for Making New Things by Paul Graham The answer, I realized, is that my m.o. for all four has been the same. Here it is: I like to find (a) simple solutions (b) to overlooked problems (c) that … Continue reading
Posted in Creativity, Innovation, Management
Tagged Clayton Christensen, Innovation, Paul Graham, strategy
3 Comments
Drug Price Crisis
In 2005 I posted about some of the problems with drug pricing. It is nice to find at least a couple of people at MIT that want to have MIT focus research on the public good instead of private profit. … Continue reading →