Monthly Archives: September 2011

The Need to Improve Management While Building Organizations Fit For Human Beings

Posted on September 29, 2011 by John Hunter

[embedded video link broken, so that code was removed but you can watch the video by following this link: Gary Hamel: Reinventing the Technology of Human Accomplishment. I agree with Gary Hamel that we need to adopt new management strategies. … Continue reading →

Posted in Competition, Deming, Innovation, Management, Respect, Toyota Production System (TPS) | Tagged Deming, Innovation, Lean thinking, management, management history, respect for people, Toyota Production System (TPS), webcast | 2 Comments

Rude Behavior Costs Companies

Posted on September 26, 2011 by John Hunter

Approximately one-third of consumers surveyed reported they’re treated rudely by an employee on an average of once a month and that these and other episodes of uncivil worker behavior make them less likely to patronize those businesses. Customers rarely report … Continue reading →

Posted in Competition, Customer focus, Psychology, Respect | Tagged bad service, Customer focus, customer service, management research, Psychology, respect for people | 6 Comments

The Theory of Knowledge in Deming’s Management System: How Do We Know What We Know?

Posted on September 21, 2011 by John Hunter

I contributed an article to the Process Excellence Network’s Deming Files that was published yesterday: How Do We Know What We Know?. I took on the task of explaining the theory of knowledge, as one article in a four part … Continue reading →

Posted in Deming, Management, Management Articles, Psychology, Systems thinking | Tagged Deming, John Hunter, management, Management Articles, Psychology, Systems thinking, theory of knowledge | 1 Comment

Management Improvement Carnival #143

Posted on September 20, 2011 by John Hunter

The Curious Cat Management Improvement Carnival has been published since 2006. We find great management blog posts and share them with you 3 times a month. We hope you find these post interesting and find some new blogs to start … Continue reading →

Posted in Carnival, Management | Tagged management | Comments Off

Management Improvement Carnival #142

Posted on September 10, 2011 by John Hunter

The Curious Cat management improvement blog carnival is published 3 times a month with hand picked recent management blog posts. I also collect management improvement articles through Curious Cat Management Articles, you can subscribe via RSS for new article additions. … Continue reading →

Posted in Carnival, Management | Tagged management, project management | 1 Comment

Steve Jobs Discussing Customer Focus at NeXT

Posted on September 8, 2011 by John Hunter

Video from 1991 when Steve Jobs was at NeXT. Even with the customer focus however, NeXT failed. But this does show the difficulty in how to truly apply customer focus. You have to be creative. You have examine data. You … Continue reading →

Posted in Customer focus, Data, IT, Software Development | Tagged Customer focus, Data, engineering, IT, management, management webcast, marketing, Software Development | Comments Off

Management Improvement Carnival #141

Posted on September 1, 2011 by John Hunter

The Curious Cat Management blog carnival highlights recent management blog posts 3 times each month. The posts generally focus on the areas I have focused on in the Curious Cat Management Guide since 1996 (Deming, leadership, lean manufacturing, customer focus, … Continue reading →