Monthly Archives: December 2006

Management Improvement Carnival #1

Posted on December 7, 2006 by John Hunter

There have been a number of great post recently about management improvement: Amazon’s Long Public Haul by Kevin Meyer – “Amazon has now been around a while and has a loyal following. Their culture is apparently deep, at least for the most part. But that does not guarantee long-term success.” Jeff Bezos Risky Bet Isn’t New by Peter Abilla – “Guess what everybody — Bezos’ Risky Bet isn’t new. Amazon has been doing that for years, but they’re just now … Continue reading →

Posted in Carnival, Customer focus, Innovation, Lean thinking, Management | 5 Comments

Ritz Carlton and Home Depot

Posted on December 6, 2006 by John Hunter

Don MacAskill writes of his great service from Ritz-Carlton and horrible service from Home Depot. Neither result is surprising, see related posts below… Ritz-Carlton’s motto is “We are ladies and gentlemen serving ladies and gentlemen.” And they actually turn those words into reality… Continue reading →

Posted in Customer focus, Management, Systems thinking | Tagged , , , , | 3 Comments

Womack on Lean in China

Posted on December 5, 2006 by John Hunter

From the Lean blog another valuable podcast: Lean in China with Jim Womack. He is not impressed with the state of lean in China yet. Lean Enterprise China [the broken link was removed] has been established to aid the adoption of the best management practices in China. Read articles by Jim Womack Related: China’s Lean Journey – Manufacturing Jobs Data: USA and China – Toyota in China: Full Speed Ahead – Global Manufacturing Data by Country

Posted in China, Economics, Lean thinking, webcast | Tagged , , | 1 Comment

Toyota Production System for Sales…

Posted on December 4, 2006 by John Hunter

Corporate profile: the Toyota Production System [the broken link was removed] by Sarah Perrin: Within Toyota itself, non-production personnel support the TPS approach. “We very much value the Toyota way,” says David Betteley, managing director of Toyota Financial Services (UK) and vice president operations for Europe and Africa. “The key values of the Toyota way are teamwork, respect, challenge, kaizen and genchi genbutsu. “You produce a new product and it can be replicated by a competitor almost immediately, so you … Continue reading →

Posted in Lean thinking, Management Articles, Toyota Production System (TPS) | Tagged , , | 1 Comment