Corporate profile: the Toyota Production System [the broken link was removed] by Sarah Perrin:
“You produce a new product and it can be replicated by a competitor almost immediately, so you have to be always innovating. We are very dealer focused. We have to provide not only a competitive service pricewise to dealers, but also be competitive in terms of the length of time it takes to deal with things. We have to be moving and changing all the time and never sit still.”
Applying the TPS to non-production areas of the business isn’t easy, of course. “It’s a challenge converting these best practices in Toyota that have been developed for production and moving them down into sales and marketing, which is what we do,” says Betteley.
It is nice to see this article in Accountancy Age. One more nudge toward lean accounting.
Related TPS non-manufacturing posts: Toyota IT Overview – Lean Retailing – Marketing in a Lean Company – More on Non-Auto Toyota – Japan Airlines using Toyota Production System Principles – Keeping score with lean accounting