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Toyota Production System Steers JAL Group Cargo Operations at Narita, press release from Japan Airlines (via Lean Manufacturing Blog)
I don’t think I have ever seen such a press release. It reads like a good article for actually learning about their lean efforts. Unlike most press releases, it is actually worth reading.
The team carried out their project by encouraging personnel to take on challenges. The team discovered that staff needed to learn that making a mistake while acting proactively was not a problem. The problem lay in not attempting to do anything at all.
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June 17th, 2008 at 5:10 pm
“Moving customers from frustration to relief–in a fraction of the time–has been at the root of Alaska Airlines’ Airport of the Future project. The carrier has spent more than a decade designing a better way to get customers through airport check-in…”