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Category Archives: Public Sector
Engineering Innovation for Manufacturing and the Economy
Editorial: Engineering Innovation, Milwaukee Journal Sentinel: They are the invisible heroes in business, the men and women who make innovation possible. They are people like Mary Ann Wright at Johnson Controls in Milwaukee, the former chief engineer for the Ford … Continue reading
Posted in Economics, Lean thinking, Management, Manufacturing, Public Sector, Science, Systems thinking
Tagged Economics, engineering, Manufacturing, Wisconsin
4 Comments
Design of Experiments in Operational Testing
Edwards looks toward future of testing We are fielding a Design of Experiments concept to ensure we conduct the right amount of testing — not too much or too little, but just right. We will field this approach in phases … Continue reading
Posted in Design of Experiments, Management, Public Sector, Quality tools
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Early History Of Quality Management Online
I started looking at quality management resources online in 1995 (maybe 1994). At the time I was on the board of the Public Sector Network – what would become the American Society of Quality (ASQ) government division. When we started … Continue reading
Posted in curiouscat.com, IT, Management, Public Sector
4 Comments
More Bad Customer Service Examples :-(
It is sad to see so many examples of bad customer service. I wish enough companies would adopt management improvement principles so that at least I could avoid dealing with the others altogether. Here are 2 more bad examples from … Continue reading
Posted in Customer focus, Lean thinking, Management, Public Sector
2 Comments
Failure to Address Systemic SWAT Raid Failures
The systemic failure of police raids continues to cause deaths of innocent people. In congressional testimony last month Radley Balko presented more evidence in: Our Militarized Police Departments: Pay particular attention to the red markers on the map. Those are … Continue reading
Posted in Management, Public Sector, Respect
2 Comments
Jeffrey Pfeffer on Evidence-Based Practices
Jeffrey Pfeffer Testifies to Congress About Evidence-Based Practices [the broken link was removed]: In this short statement, I want to make five points as succinctly as possible, providing references for background and documentation for my arguments. First, organizations in both … Continue reading
Posted in Books, Data, Management, Performance Appraisal, Public Sector, Statistics, Systems thinking
Tagged evidence based management, Public Sector
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Six Sigma City Government
A recent report from the Brookings Institution, Reconnecting Massachusetts Gateway Cities [the broken link was removed], has some good words on the efforts of Fort Wayne, Indiana: In a short time, the city reduced water main replacement costs by 18 … Continue reading
The Georgetown Kentucky Way
The Scott County Way [the broken link was removed] by Jillian Ogawa: It seemed only natural that Toyota’s corporate culture would influence the local schools, said Superintendent Dallas Blankenship. He estimated that one in three students in the school district … Continue reading
Posted in Education, Management Articles, Public Sector, Toyota Production System (TPS)
Tagged Education, Lean thinking, Public Sector, Toyota
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Transformation and Redesign
Here is an excellent article from 1999: Transformation and Redesign at the White House Communications Agency (WHCA) (pdf link) by March Laree Jacques This article describes an organizational transformation effort undertaken at the White House Communications Agency. It shares the … Continue reading
Posted in Deming, Management, Management Articles, Public Sector, Systems thinking
Tagged Ackoff, organization as a system, Public Sector, transformation
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Newt on Management History
The new Newt thing [the broken link was removed] “I don’t mean to be argumentative,” he says, as he scribbles a chart on the history of management reform, tucking dates alongside names like Motorola and Deming and Ohno, all the … Continue reading
