A recent report from the Brookings Institution, Reconnecting Massachusetts Gateway Cities [the broken link was removed], has some good words on the efforts of Fort Wayne, Indiana:
In a short time, the city reduced water main replacement costs by 18 percent, cut pothole response time by 86 percent, and slashed the waiting time for building permits from 51 days to 12 days. And because the Six Sigma process permeates all functions of the city’s government, these productivity enhancements have piled up, generating more than $10 million in cost savings over the last five years.
In this time, Fort Wayne’s first-in-the nation municipal foray into Six Sigma practices has proven that statistical analyses and stringent quality control standards do not lose their power outside the boardroom. Such data-centric attention to detail, in fact, is making all the difference.
Related: Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin – Public Sector Management – Lean Government – Quality Best Practices in Government [the link that ASQ broke was removed] – Six sigma management resources
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