Six Sigma for Erie County Government

Chris Collins proposed bringing six sigma to Erie County government in his campaign for county executive. He won the election. From his web site:

In business, you satisfy your customers or you fail. But in Erie County government, if you fail taxpayers who are your customer, nothing happens. Under Chris Collins, that will change.

As County Executive, Chris Collins will reform county government to make sure it serves its customers: the taxpayers. He will implement new management techniques – Total Quality Management, Continuous Improvement, ISO, Six Sigma and more – to focus on making every government agency and worker more efficient and accountable. These are the same techniques he’s used to turn around failing companies.
Chris Collins will also choose a business management expert as Deputy County Executive – and then make their only duty to fight everyday to make sure taxpayers get the value we deserve for our tax dollar

Where did he pick up this interest in six sigma? He is the founder, owner, Chairman and CEO of Audubon Machinery:

Audubon is a Six Sigma quality company focused on Total Quality Management, Continuous Improvement, and Lean Manufacturing. The operations manager at Audubon is a Six Sigma Black Belt driving continuous improvement with a focus on customer service.

Audubon Machinery is one of the fastest growing companies in the United States and will be recognized on the INC 500 list this year as well as the new Business First list of the fastest growing companies in Western New York.

I wish him luck in bringing management improvement practices to Erie County.

Related: Bringing Deming to the Public SectorPublic Sector Continuous Improvement SiteSix Sigma City Government

One thought on “Six Sigma for Erie County Government

  1. “Audubon is a Six Sigma quality company focused on Total Quality Management, Continuous Improvement, and Lean Manufacturing.” What exactly does that mean? When did TQM part company with CPI and “lean” manufacturing, you know, the Shewhart SPC, Taguchi loss function / parametric design, Shingo SMED, group technology flow, Feigenbaum / Deming / Edwards TQM philosophy, stuff?

    thank you,
    Dave “wrote thesis in TQM policy deployment 20 years ago” Knutson

    Reply

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