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Public Management-The Bush Administration
Paul Soglin, former Mayor of Madison Wisconsin, quotes one of Deming’s 14 obligations of management:
In looking for online background on Deming thinking in Madison I came across this explanation of Madison’s start, on the US Department of Labor site:
My father, Bill Hunter, was very involved (responsible for it, if you want my version of events) with the effort so I am interested in the results. He wrote up the experience for Deming’s Out of the Crisis (pages 245-247). It is always nice to see that Deming’s ideas have stayed in the minds of leaders (in Madison this is no doubt due to the great work of George Box, Peter Scholtes, Brian Joiner, Tom Mosgaller, Barb Hummel and many others).
For those partisans who want to hear from the other side (Soglin is a democrat), Newt Gingrich, former Republican Speaker, U.S. House of Representatives, is well know for his support of Deming’s ideas: “I’m a disciple of Edwards Deming. I really believe in a culture and system of quality.” (Transformational Leadership lecture, 2003) He met with Deming several times and has long spoken of the importance of Deming’s ideas. Gringrich’s required reading list (Out of the Crisis and New Economics by Deming, The Effective Executive by Drucker, The Art of War by Sun-Tzu and and 8 others).
More online resources on Madison’s efforts:
I also ran across this essay/application by Michael Masterson, former Police officer
in Madison:
Our continuous organizational improvement journey continued in 1986 when Chief David Couper designated me as team leader of a project team to explore the concept of the Experimental Police District – a study of changing the traditional paramilitary hierarchical profession which emphasized control of its employees as well as its citizens to a new philosophy based on quality management tenets. Both would now be called customers. This change effort was premised on developing quality from the inside – out. By developing a new leadership philosophy we called “The 12 Principles of Quality Leadership”, we saw improved workplace conditions and employees attitudes which then led to community benefits of improved neighborhood conditions, reduced victimization, reduction of fear, increased citizen involvement, and increased satisfaction with police.
By the way he got the job as Boise Police Chief
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June 28th, 2006 at 12:29 pm
This is an example of focusing on improving the system which will then result in improved measures (cost savings for example). This systems approach contrasts with cutting costs by cutting every budget by 5% across the board which often fails. Without improvements in the system reducing budgets just reduces capability…
November 12th, 2007 at 10:42 am
Chris Collins proposed bringing six sigma to Erie County government in his campaign for county executive. He won the election…