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Some of our favorite management improvement books are: The Leader’s Handbook by Peter Scholtes, The Improvement Guide, The Art of Problem Solving by Russ Ackoff, Fourth Generation Management by Brian Joiner and Lean Solutions by James Womack and Daniel Jones.
Find many more books at the Curious Cat Management Improvement Bookstore.


Womack: Toyota Now and the Risks They Face

Why Toyota Won and How Toyota Can Lose by James Womack

Toyota’s great risk, the way it can lose, is that its new managers and the managers in its new suppliers will revert to the old, mass-production mentality of the companies or schools they have come from. If this happens, Toyota’s management performance will regress toward the mean. Instead of moving the whole world to embrace lean management, Toyota will become just another company. And that will be a tragic failure for us all.

The heart of the lean manager’s knowledge is strategy deployment originating with senior managers, A3 problem solving for line managers in the middle of the organization, and standardized work for primary supervisors near the bottom.

This is another excellent article by Womack. See more articles on lean management by Womack. Reissue addition of the Machine that Changed the World (with revised forward and afterword).

Related: lean manufacturing portallean thinking articlesToyota Production System posts

Jeffrey Pfeffer on Evidence-Based Practices

Jeffrey Pfeffer Testifies to Congress About Evidence-Based Practices:

In this short statement, I want to make five points as succinctly as possible, providing references for background and documentation for my arguments. First, organizations in both the public and private sector ought to base policies not on casual benchmarking, on ideology or belief, on what they have done in the past or what they are comfortable with doing, but instead should implement evidence-based management. Second, the mere prevalence or persistence of some management practice is not evidence that it works — there are numerous examples of widely diffused and quite persistent management practices, strongly advocated by practicing executives and consultants, where the systematic empirical evidence for their ineffectiveness is just overwhelming. Third, the idea that individual pay for performance will enhance organizational operations rests on a set of assumptions. Once those assumptions are spelled out and confronted with the evidence, it is clear that many — maybe all — do not hold in most organizations. Fourth, the evidence for the effectiveness of individual pay for performance is mixed, at best — not because pay systems don’t motivate behavior, but more frequently, because such systems effectively motivate the wrong behavior. And finally, the best way to encourage performance is to build a high performance culture. We know the components of such a system, and we ought to pay attention to this research and implement its findings.

Great stuff. Read the entire document. via: Bob Sutton’s Work Matters

Related: Evidence-based ManagementIllusions – Optical and Other

Books: The Knowing-Doing Gap by Jeffrey Pfeffer and Robert Sutton – Hard Facts, Dangerous Half-Truths And Total Nonsense: Profiting From Evidence-Based Management by Jeffrey Pfeffer and Robert Sutton

Evolving Excellence – The Book

Evolving Excellence – the book takes posts from the excellent Evolving Excellence blog by Keven Meyer and William Waddell. Those familiar with their work know that the authors provide great insight and take strong positions – they are not timid. The book is an enjoyable read and packed with great ideas focused on lean manufacturing and lean management thinking. I enjoyed the different format of reading the material presented in the blog (though I like the blog even better, linking to other resources…, but books have advantages in certain ways).

Another nice feature is since the material is from a living blog, you can visit the blog and find out new thoughts they have posted on areas that you find especially interesting in the book. The blog also includes comments others have shared on the thoughts expressed in the book and links to online resources.

Related: Curious Cat Management Improvement Blog Directory

Interview with Mary Poppendieck

Lean for Software: Interview with Mary Poppendieck:

We start by asking people to draw a Value Stream Map. You start with a customer problem-need request, and you go to where that request is filled. So, you put on “customer glasses”, and now I want to watch what happens to that problem until it is back and the customer problem is solved. You draw a map or a timeline of everything that happens from the time the customer request comes in the organization until the customer has their problem solved. You lay out the activities there and how much of the time are you really adding customer value and how much of the time is just sitting there contending with other work that has to happen.

New book – Implementing Lean Software Development: From Concept to Cash by Mary and Tom Poppendieck.

Related: Competing On The Basis Of Speed (webcast)Problems Caused by Performance Appraisal

Ackoff’s New Book: Management f-Laws

Russell Ackoff is in London promoting his new book: Management f-Laws (see previous post: Ackoff’s F-laws: Common Sins of Management). A BBC article captures some of some of the great ideas from one of his talks (more articles… by Ackoff). How to avoid the fatal F-Laws by Peter Day:

“Companies and organisations get things wrong most of the time,” he said.

“The average life of a US corporation is only 11-and-a-half years, the rate of bankruptcy is increasing very year. There’s a great deal of evidence that we don’t know how to manage organisations very effectively.

“The F-Laws are simply based on observations over the year about regularities which are destructive to organisations.”

As always he is insightful and not afraid to shake up conventional wisdom.
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Management Improvement Carnival #3

More links to interesting management improvement blog posts.

Breakthrough Thinking the Toyota Way

The Elegant Solution: Breakthrough Thinking the Toyota Way (pdf) by Matthew May:

One Million. That’s how many ideas Toyota implements each year. Do the math: 3000 ideas a day. That number, more than anything else, explains why Toyota appears to be in a league all their own, playing offense on a field of innovation, while their competitors remain caught in a crossfire of cost-cutting. Here’s the thing: it’s not about the cars. It’s about ideas. And the people with those ideas.

I believe the best definition of innovation is the one given by David Neeleman, founder and CEO of JetBlue: “Innovation is trying to figure out a way to do something better than it’s ever been done before.” Thomas Edison would agree. Asked his philosophy, he said: “There’s a way to do it better—find it.”

Very worthwhile read. And if you like it try the book – The Elegant Solution: Toyota’s Formula for Mastering Innovation by Matthew E. May and Kevin Roberts. The drumbeat of positive Toyota and Google news just keeps going – and with good reason.

Related: Management Advice FailuresToyota Production System blog postsinnovation blog postsCEO Flight Attendant
via: Guy Kawasaki

Create Your Own Book

I received a custom made photo book from my brother. It is amazing. It is a hardcover book, full of photos. The quality is amazing. The book is printed by blurb. Looking on their web site the pricing is surprisingly cheap: 150 page full color hardcover book – $39.95 (for 1 copy! – 10% discount at 25 copies…), as little as $18.95 for a full color softcover book up to 40 pages. The site says books are normally printed in under a week.

I have not tried it but it appears printing your own great looking book is about as easy as creating a blog. I knew it was getting easier to print books, but still I find this very cool. Blurb can import photos from Flickr and Picasa.

Workplace Management by Taiichi Ohno

Workplace Management by Taiichi Ohno, translated by Jon Miller.

This classic work by the founding father of the Toyota Production System returns to print in a new translation. Ohno delivers timeless lessons on how to effectively manage the gemba – actual place or work. He relates stories from across his nearly 40 years of struggle to establish the Toyota Production System as both a mindset and supporting behaviors of constant improvement. In the book’s 37 chapters, Ohno covers a broad range of topics and lays out the fundamental philosophy of kaizen (continuous improvement) that has made Toyota the most successful automobile manufacturer today.

Jon Miller posted excellent items to his blog on each chapter. You may pre-order the book now for delivery in March, 2007.

Related: Gemba Keiei by Taiichi OhnoKaizen the Toyota WayOrigins of the Toyota Production SystemLean terms defined: KaizenCurious Cat Management Improvement Books

Not Innovation but Still Interesting

10 years of the most innovative ideas in business in not packed with ideas on innovation: it was obviously titled by someone hoping to catch the interest of those following the innovation fad. Still it has interesting stories originally published in Fast Company, including:

How to Give Good Feedback by Seth Godin
The Accidental Guru (on Malcolm Gladwell) by Danielle Sacks
Built to Flip by Jim Collins
A Design for Living by Linda Tischler
and Join the Circus by Linda Tischler

The last one is about Cirque de Soleil which is an innovator (though even in this case it seems better might be more apt than different but maybe I am being too stingy). Read more blog posts on innovation.

More Lean Manufacturing Podcasts

Another resource is providing worthwhile lean manufacturing podcasts. The first of an eight video podcast series by Gary Conner is available now. He is author of Lean Manufacturing for the Small Shop (Shingo Prize – winner) is a good introduction to lean manufacturing ideas.

I had some trouble getting the podcast to play properly (it is mp4 format, not mp3): what worked for me was downloading the free: VLC Media Player.

Related: blog posts on management improvement webcastsGoogle Videocasts on Customer FocusLean Podcast: Bodek
Lean Blog: Liker

Gary Conner also wrote Six Sigma and Other Continuous Improvement Tools for the Small Shop

Permanent Innovation

Langdon Morris has written a new book: Permanent Innovation. There is a blog and web site too. The book builds upon his article, Business Model Warfare:

Furthermore, the core of the innovation value proposition need not be built around a technology per se. In the examples cited above – Toyota, Honda, Nissan, Nike, Visa, Dell, Fedex, Home Depot, Southwest Airlines, and Ford (in the early days) – proprietary technologies play a part in the company’s success, but there is always much more. The key to success is a focus not on technology itself, but technology applied in a business process to optimize the relationship between the company and its customers. In today’s environment nearly any technology can be, has been, and will be copied, so the important competitive advantage is knowing how to use technology in a way that adds the greatest value for customers.

Graban Interviews Liker

Another excellent podcast from the Lean Blog: Dr. Jeffrey Liker.

Dr. Liker discusses the subtleties of doing actually doing lean versus talking about doing lean. Dr. Liker has authored: The Toyota Way, The Toyota Way Fieldbook and The Toyota Product Development System: Integrating People, Process And Technology. His consulting firm is: Optiprise.

True lean management is not instant pudding. The more knowledgeable people are about lean practices the less they focus on quick fixes and the more they talk about deep changes. And yet some quick gains are possible. The challenge is to use early gains to build the capacity of the organization for the truly remarkable possible long term gains.

Gladwell (and Drucker) on Pensions

The Risk Pool by Malcolm Gladwell (author of The Tipping Point and Blink):

The most influential management theorist of the twentieth century was Peter Drucker, who, in 1950, wrote an extraordinarily prescient article for Harper’s entitled “The Mirage of Pensions.” It ought to be reprinted for every steelworker, airline mechanic, and autoworker who is worried about his retirement. Drucker simply couldn’t see how the pension plans on the table at companies like G.M. could ever work. “For such a plan to give real security, the financial strength of the company and its economic success must be reasonably secure for the next forty years,” Drucker wrote. “But is there any one company or any one industry whose future can be predicted with certainty for even ten years ahead?” He concluded, “The recent pension plans thus offer no more security against the big bad wolf of old age than the little piggy’s house of straw.”

Pension plans did work well for a short period of time. But recently they (along with the attached retiree health care) are one of the big problems facing large old companies: like GM. Gladwell talks about the dependency ratio for an economy and the dependency ratio of companies. Worsening dependency ratios can cause pension plans to kill companies (if they are not funded when the obligation is incurred) – as the company is forced to pay for more and more retirees with fewer and fewer workers.
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Ackoff, Idealized Design and Bell Labs

Excerpt from Idealized Design: How to Dissolve Tomorrow’s Crisis…Today by Russell L. Ackoff, Jason Magidson and Herbert J. Addison: How Bell Labs Imagined — and Created — the Telephone System of the Future in the 1950s.

Great stuff and another example showing the obsession with “new” ideas is wasteful.

Idealized design is a way of thinking about change that is deceptively simple to state: In solving problems of virtually any kind, the way to get the best outcome is to imagine what the ideal solution would be and then work backward to where you are today. This ensures that you do not erect imaginary obstacles before you even know what the ideal is.

A simple idea, and a powerful one too. Ackoff always presents his ideas very well, in this book, and in many articles by Dr. Ackoff available online. I still remember Dr. Ackoff’s presenting this material at a Hunter conference years ago – great stuff.
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Eliminate Slogans

De-motivation Poster

This poster may do a better job, than my posts, of showing why posters and slogan are not an effective management strategy. Text from the poster: “If a pretty poster and a cute saying are all it takes to motivate you, you probably have a very easy job. The kind robots will be doing soon.”

Despair (link to the motivation poster shown here), offers many such de-motivational posters and note cards – well done satire, in my opinion, but they might be too much for some.

Along the lines of our post, Stop Demotivating Employees, the founder of Despair wrote a book entitled: The Art of Demotivation.

Another poster example: Ambition – The journey of a thousand miles sometimes ends very, very badly.

One of Deming’s 14 obligations of management was to eliminate slogans.

Also see:

Related: Why Extrinsic Motivation FailsDangers of Extrinsic MotivationAlfie Kohn has some great books and articles on the problems with extrinsic motivation

Interviews with Innovators

Founders at Work: Stories of Startups’ Early Days by Jessica Livingston is an interesting looking book to be published in a few months. The book consists of interviews with founders of technology companies exploring the initial efforts to create a new company.

Interviews include: David Heinemeier Hansson (who many of our readers may not have heard of but who has recently done a great web development framework [Ruby on Rails] and development philosophy very compatable with lean thinking), Evan Williams (founder of blogger), Craig Newmark (founder of Craigslist), Joel Spolsky (who we have referenced in various posts), Ray Ozzie, Paul Graham and many more. The interview of Steve Wozniak is available online:
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The Long Tail

The Long Tail: Why the Future of Business Is Selling Less of More by Chris Anderson is now available. This books explores the huge market for goods outside of the mass market. The few popular items that dominate the media coverage in any market are not the majority of the market. In total the huge number of “unknown” items exceed the volume of the most popular items.

The internet provides great opportunities to reach the long tail. In The Long Tail blog Anderson discusses the impact of the long tail. Thinking of the long tail can help focus an organization on the huge market outside the blockbusters.

Read the article, the blog, listen to this Long Tail podcast via IT conversations and then buy the book.

Edward Tufte’s new book: Beautiful Evidence

Cover image of Beautiful Evidence

Beautiful Evidence by Edward Tufte is now available. Beautiful is the right word. Tufte’s books are an example of what can be created when someone truly loves what they do and takes pride in every detail of their work. His books are excellent.

In Beautiful Evidence, Tufte explores how to best display evidence looking at: mapped pictures; sparklines; links and causal arrows; words, numbers and pictures together; the fundamental principles of analytical design; corruption of evidence; and more. Continue reading

Leading Six Sigma

Leading Six Sigma: Launching the Initiative by Roger W. Hoerl and Ronald D. Snee. An excerpt, of a chapter of their book, Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies discussing the deployment process for Six Sigma.

The project must be tied to the bottom line in some way. The project scope should be for improvements that are attainable in the four to six month time frame. An unrealistic scope (often referred to as a “boiling the ocean” project) is probably the most commonly encountered cause of project failure. Projects that are not connected to business priorities or that have too many objectives also need further refinement. Projects with an “identified solution” should be handled by a project manager instead of Six Sigma, or as mentioned earlier, be redefined to omit the specified solution in favor of allowing the Six Sigma methodology to identify the best solution.

More articles by Roger Hoerl

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