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Tag Archives: Deming
Dr. Deming Webcast on the 5 Deadly Diseases
The W. Edwards Deming Institute has posted Dr. Deming’s 1984 video on the 5 deadly diseases of western management. Lack of constancy of purpose Emphasis on short term profits – “creative” accounting, focus on quarterly profits Annual Performance Appraisals – … Continue reading
Blame the Road – Not the Person
The system is responsible for 90, 92, 94, 97% of problems – W. Edwards Deming. Fix the system, don’t blame the people. When you seek system fixes you approach situations differently than if you search for people to blame. By … Continue reading
Posted in Creativity, Data, Deming, Economics, Health care, Management, Systems thinking
Tagged Creativity, Deming, Economics, Health care, health care system, Innovation, Systems thinking
5 Comments
Baking in Quality to Software Development
One of the reasons my organizations switched to Ruby on Rails for software development was the great integration with automated testing. We always wanted to have good test coverage on our software applications (which are web applications – some used … Continue reading
Bogus Theories, Bad for Business
The Wall Street Journal has a book review of The Management Myth by Matthew Stewart. The book flushes out the ideas Matthew Stewert explored in a previous article in the Atlantic about the failure of management to mature as a … Continue reading
Posted in Books, Deming, Lean thinking, Management, Science
Tagged Deming, Lean thinking, management, management experts, management research, managing people, Systems thinking
Comments Off on Bogus Theories, Bad for Business
Akio Toyoda’s Message Shows Real Leadership
Speech by Akio Toyoda Since the birth of Toyota, the company’s philosophy has always been to “contribute to society.” … “Contributing to society” at Toyota means two things. First, it means, “to manufacture automobiles that meet the needs of society … Continue reading
Peter Scholtes
Peter Scholtes died peacefully this morning [11 July 2009] in Madison, Wisconsin. His family was with him. My father wrote about the First Street Garage project in W. Edwards Deming’s Out of the Crisis (pages 245-247). Peter (who was working … Continue reading
Posted in Deming, Management, quote, Systems thinking
Tagged Bill Hunter, Deming, John Hunter, Madison, management, Peter Scholtes
34 Comments
The Trouble with Performance Reviews by Jeffrey Pfeffer
The Trouble with Performance Reviews [the broken link was removed] by Jeffrey Pfeffer Managers don’t like giving appraisals, and employees don’t like getting them. Perhaps they’re not liked because both parties suspect what the evidence has proved for decades: Traditional … Continue reading
Community Medical Care Successes
The Cost Conundrum by Atul Gawande, New Yorker (The Power of a Checklist was published there in 2007 by the same author) For example, Rochester, Minnesota, where the Mayo Clinic dominates the scene, has fantastically high levels of technological capability … Continue reading
Posted in Customer focus, Deming, Economics, Health care, Systems thinking
Tagged Deming, Health care, health care system, Systems thinking
1 Comment
CEOs Want Health-Care Reform
Decades ago Dr. Deming emphasized the deadly disease of excessive health care costs in the USA. Since then, year after year, the situation has become worse (reaching $2.2 trillion in spending in 2007 – 16.2% of GDP). During that time … Continue reading
Posted in Deming, Economics, Health care
Tagged Deming, Economics, government, Health care, health care system, leadership
6 Comments
Why Setting Goals can Backfire
Dr. Deming long ago stated in his 14 obligations of management: “Eliminate numerical goals, numerical quotas and management by objectives.” I think he was right then, and is right now. A goal can help set the scope of the effort. … Continue reading
Posted in Data, Deming, Management, Process improvement, Psychology, Systems thinking
Tagged Deming, Process improvement, Psychology, Systems thinking, targets
2 Comments
