Category Archives: Quality tools

How to Improve

Posted on December 12, 2006 by John Hunter

My management philosophy is guided by the idea of seeking methods that will be most effective.* There are many ways to improve. Good management systems are about seeking systemic adoption of the most effective solutions. What this amounts to is … Continue reading →

Posted in Deming, Management, Process improvement, Quality tools, Respect, Systems thinking | Tagged blame, build capacity, continual improvement, curiouscat, Deming, management, managing people, process thinking, Quality tools, Systems thinking, tips | 12 Comments

Common Cause Variation

Posted on November 30, 2006 by John Hunter

Every system has variation. Common cause variation is the variation due to the current system. Dr. Deming increased his estimate of variation due to the system (common cause variation) to 97% (earlier in his life he cited figures around 80%). … Continue reading →

Posted in Data, Deming, Management, Quality tools, Theory of Constraints | Tagged common cause, Data, Deming, management concepts, problem solving, Process improvement, variation | 2 Comments

What Could we do Better?

Posted on November 29, 2006 by John Hunter

At the Hunter Conference, years ago, a speaker (I forget who) talked about how to get useful feedback. He discussed how asking “how is everything” normally will get the response: “fine” (which is often that is exactly what the staff … Continue reading →

Posted in Customer focus, Management, Popular, Quality tools | Tagged continual improvement, curiouscat, Customer focus, Deming, Process improvement, Psychology | 9 Comments

From Lean Tools to Lean Management

Posted on November 22, 2006 by John Hunter

From lean tools to lean management (link broken by site so I removed it) by Jim Womack: Only management by science through constant experimentation to answer questions can produce sustainable improvements in value streams. (Toyota’s A3 is a wonderful management … Continue reading →

Posted in Lean thinking, Management, Management Articles, Quality tools, Systems thinking | Comments Off

European Blackout: Human Error-Not

Posted on November 18, 2006 by John Hunter

German utility E.On says major European blackout was caused by human error [the broken link was removed] Germany utility E.On AG said Wednesday that a European-wide blackout earlier this month that left millions without power was the result of human … Continue reading →

Posted in Customer focus, Lean thinking, Management, Process improvement, Quality tools, Respect | Tagged blame, curiouscat, Customer focus, mistake-proofing, Process improvement, process thinking, Systems thinking | 2 Comments

TPS and Jidoka

Posted on November 15, 2006 by John Hunter

TPS & Jidoka, interview of Tomo “Tom” Harada by Art Smalley: There are two different parts to Jidoka. The first meaning is to separate man from machine. It was normal in the original parent company for a single young woman … Continue reading →

Posted in Lean thinking, Management, Manufacturing, Quality tools, Toyota Production System (TPS) | Comments Off

Lean Manufacturing Web Video

Posted on October 29, 2006 by John Hunter

Continuous Improvement Video from Genie Industries [the broken link was removed], is an interesting lean manufacturing video (via the great Panta Rei blog): The video also shows examples of their moving line, andon and pull chord, visual production status boards, … Continue reading →

Posted in Lean thinking, Quality tools, webcast | Comments Off

Designing In Errors

Posted on October 12, 2006 by John Hunter

TiVo’s “self-destruct button” destructs [the broken link was removed] In so doing, they’ve created a bunch of potential failures in which the user is locked out of her own equipment. It’s like those movies where an accident or a bad … Continue reading →

Posted in IT, Management, Quality tools | Tagged design, mistake-proofing, system thinking | 1 Comment

Meeting Like Google

Posted on September 29, 2006 by John Hunter

How to Run a Meeting Like Google [the broken link was removed], offers good advice like agendas distributed ahead of time, having a note taker… Instead, she encourages such comments as “The experimentation on the site shows that his design … Continue reading →

Posted in Google, Management, Quality tools | Tagged Google, meetings, Quality tools | 1 Comment

Lean Leaders

Posted on August 28, 2006 by John Hunter

Lean leaders [the broken link was removed] by April Terreri: Tim Corcoran, vice president of ZF Sales & Services, NA, LLC, that re-manufactures automotive transmissions and steering systems in Vernon Hills, IL. “We had a number of false starts by … Continue reading →

Posted in Deming, Lean thinking, Management, Management Articles, Psychology, Quality tools | Tagged continual improvement, fear, Lean thinking, Psychology | Comments Off