Category Archives: Public Sector

Engineering Innovation for Manufacturing and the Economy

Posted on November 11, 2007 by John Hunter

Editorial: Engineering Innovation, Milwaukee Journal Sentinel: They are the invisible heroes in business, the men and women who make innovation possible. They are people like Mary Ann Wright at Johnson Controls in Milwaukee, the former chief engineer for the Ford … Continue reading →

Posted in Economics, Lean thinking, Management, Manufacturing, Public Sector, Science, Systems thinking | Tagged Economics, engineering, Manufacturing, Wisconsin | 4 Comments

Design of Experiments in Operational Testing

Posted on November 3, 2007 by John Hunter

Edwards looks toward future of testing We are fielding a Design of Experiments concept to ensure we conduct the right amount of testing — not too much or too little, but just right. We will field this approach in phases … Continue reading →

Posted in Design of Experiments, Management, Public Sector, Quality tools | Comments Off

Early History Of Quality Management Online

Posted on October 5, 2007 by John Hunter

I started looking at quality management resources online in 1995 (maybe 1994). At the time I was on the board of the Public Sector Network – what would become the American Society of Quality (ASQ) government division. When we started … Continue reading →

Posted in curiouscat.com, IT, Management, Public Sector | 4 Comments

More Bad Customer Service Examples :-(

Posted on August 19, 2007 by John Hunter

It is sad to see so many examples of bad customer service. I wish enough companies would adopt management improvement principles so that at least I could avoid dealing with the others altogether. Here are 2 more bad examples from … Continue reading →

Posted in Customer focus, Lean thinking, Management, Public Sector | 2 Comments

Failure to Address Systemic SWAT Raid Failures

Posted on July 3, 2007 by John Hunter

The systemic failure of police raids continues to cause deaths of innocent people. In congressional testimony last month Radley Balko presented more evidence in: Our Militarized Police Departments: Pay particular attention to the red markers on the map. Those are … Continue reading →

Posted in Management, Public Sector, Respect | 3 Comments

Jeffrey Pfeffer on Evidence-Based Practices

Posted on March 11, 2007 by John Hunter

Jeffrey Pfeffer Testifies to Congress About Evidence-Based Practices [the broken link was removed]: In this short statement, I want to make five points as succinctly as possible, providing references for background and documentation for my arguments. First, organizations in both … Continue reading →

Posted in Books, Data, Management, Performance Appraisal, Public Sector, Statistics, Systems thinking | Tagged evidence based management, Public Sector | Comments Off

Six Sigma City Government

Posted on February 28, 2007 by John Hunter

A recent report from the Brookings Institution, Reconnecting Massachusetts Gateway Cities [the broken link was removed], has some good words on the efforts of Fort Wayne, Indiana: In a short time, the city reduced water main replacement costs by 18 … Continue reading →

Posted in Public Sector, Six sigma | Tagged Public Sector, Six sigma | 1 Comment

The Georgetown Kentucky Way

Posted on February 27, 2007 by John Hunter

The Scott County Way [the broken link was removed] by Jillian Ogawa: It seemed only natural that Toyota’s corporate culture would influence the local schools, said Superintendent Dallas Blankenship. He estimated that one in three students in the school district … Continue reading →

Posted in Education, Management Articles, Public Sector, Toyota Production System (TPS) | Tagged Education, Lean thinking, Public Sector, Toyota | Comments Off

Transformation and Redesign

Posted on February 23, 2007 by John Hunter

Here is an excellent article from 1999: Transformation and Redesign at the White House Communications Agency (WHCA) (pdf link) by March Laree Jacques This article describes an organizational transformation effort undertaken at the White House Communications Agency. It shares the … Continue reading →

Posted in Deming, Management, Management Articles, Public Sector, Systems thinking | Tagged Ackoff, organization as a system, Public Sector, transformation | Comments Off

Newt on Management History

Posted on January 23, 2007 by John Hunter

The new Newt thing [the broken link was removed] “I don’t mean to be argumentative,” he says, as he scribbles a chart on the history of management reform, tucking dates alongside names like Motorola and Deming and Ohno, all the … Continue reading →

Posted in Deming, Management, Public Sector | Tagged Public Sector | 1 Comment