Category Archives: Public Sector

Federal Government Chief Performance Officer

Posted on January 15, 2009 by John Hunter

A Quality Manager for Obama President-Elect Obama has hired a quality manager, and her name is Nancy Killefer. She is the newly appointed “Chief Performance Officer” whose mandate is to manage budget reforms while eliminating waste in government processes, ultimately … Continue reading →

Posted in Management, Public Sector | Tagged change, commentary, curiouscat, Deming, government, John Hunter, management, Public Sector, quality, quote | 1 Comment

Lean Management in Policing

Posted on August 18, 2008 by John Hunter

Justice served up Jacksonville–style is all lean [broken link was removed] by Joe Jancsurak: The Jacksonville Sheriff Office’s (JSO) Crime Reducing Initiatives Management and Enforcement Strategies (CRIMES) measures, tracks and analyzes crime-fighting statistics, such as the number of arrests and … Continue reading →

Posted in Lean thinking, Management Articles, Public Sector | Tagged government, Madison, Public Sector | 1 Comment

Mississippi Plans Manufacturing Management Center

Posted on June 30, 2008 by John Hunter

Ole Miss plans manufacturing center Ole Miss plans to build a center to teach manufacturing management skills. Gov. Haley Barbour, Ole Miss officials and Toyota executives announced the $22 million Center for Manufacturing Excellence on Monday in Jackson. Construction of … Continue reading →

Posted in Career, Management, Manufacturing, Public Sector | Tagged Education, lean manufacturing | Comments Off

Department of Defense Lean Six Sigma

Posted on June 5, 2008 by John Hunter

Gordon England, the Deputy Secretary of Defense, signed a directive establishing policy and assigning responsibilities to institutionalize the effort throughout DoD. See a webcast of his speech [the broken link was removed] on lean six sigma to a DoD conference … Continue reading →

Posted in Lean thinking, Management, Public Sector, Six sigma | Tagged government, lean six sigma, Public Sector, Six sigma, webcasts | Comments Off

2007 Baldrige National Quality Award

Posted on April 28, 2008 by John Hunter

The Baldrige National Quality Award winners for 2007 are: PRO-TEC Coating, Leipsic, Ohio (small business) Mercy Health System, Janesville, Wisconsin (health care) Sharp HealthCare, San Diego, California (health care) City of Coral Springs, Coral Springs, Fla. (nonprofit) U.S. Army Armament … Continue reading →

Posted in Management, Public Sector | Tagged awards | 1 Comment

Confusing Customer Focus

Posted on April 10, 2008 by John Hunter

Misuse of the “Customer” Concept “We are told that the airlines are our customers,” FAA inspector Charlambe “Bobby” Boutris said. “But we have a more important customer, the taxpayers” who want government to ensure a safe aviation system. That’s crazy. … Continue reading →

Posted in Customer focus, Management, Public Sector | Tagged airlines, customer service, government, management | 4 Comments

Manufacturing Employee Shortage in Utah

Posted on April 3, 2008 by John Hunter

Utah scrambling to meet need for technical workers The state faces challenges in generating necessary interest to fill available manufacturing jobs for what Utah’s governor has called the state’s “Aerospace Hub,” both immediately and in the future, the report said. … Continue reading →

Posted in Career, Manufacturing, Public Sector | Tagged economy, jobs, Manufacturing | Comments Off

Stupid Bureaucratic Requirement

Posted on March 3, 2008 by John Hunter

Quaker teacher fired for changing loyalty oath California State University East Bay has fired a math teacher after six weeks on the job because she inserted the word “nonviolently” in her state-required Oath of Allegiance form. … “I don’t think … Continue reading →

Posted in Management, Public Sector | Tagged aim, government | Comments Off

Six Sigma In New York Local Government

Posted on January 3, 2008 by John Hunter

New Erie County Government Executive, Chris Collins, discusses the director of six sigma position that will drive their new six sigma efforts. Related: Six Sigma for Erie County Government – Public Sector Management Improvement Site – Posts on improving management … Continue reading →

Posted in Management, Public Sector, Six sigma, webcast | 2 Comments

Six Sigma for Erie County Government

Posted on November 12, 2007 by John Hunter

Chris Collins proposed bringing six sigma to Erie County government in his campaign for county executive. He won the election. From his web site: In business, you satisfy your customers or you fail. But in Erie County government, if you … Continue reading →

Posted in Management, Public Sector, Six sigma | 1 Comment