Category Archives: IT

Kaizen – Yahoo Mail Style

Posted on September 19, 2007 by John Hunter

Yahoo Mail Innovates, Gmail Stagnates Yahoo Mail has begun rolling out of beta after releasing an onslaught of innovative feature improvements along the way. On the other hand, a whopping three years into their beta release, Gmail remains one of … Continue reading →

Posted in Google, Innovation, IT, Management, Software Development | 1 Comment

Employees That Telecommute are the Most Loyal

Posted on September 18, 2007 by John Hunter

In Loyal Employees Stay Home, quotes from the Wall Street Journal (behind a iron curtain still in this day and age – oh well): “When companies allow employees to work remotely or from home, they are explicitly communicating to them … Continue reading →

Posted in Creativity, IT, Management, Respect, Systems thinking | 3 Comments

Deming Electronic Network Email List

Posted on September 10, 2007 by John Hunter

The Deming Electronic Network email list 2.0 [deleted link as this is no longer online] is now live. The aim of the Deming Electronic Network is to: “Learn, apply, and extend the teachings of Dr. W. Edwards Deming and to … Continue reading →

Posted in Deming, IT, Management | 5 Comments

Seth Godin on Marketing and the Internet

Posted on September 4, 2007 by John Hunter

Once again Seth Godin does a great job of explaining the dynamics of marketing on the web: Seth Godin Video on Web Marketing. In this 6 1/2 minute video he touches on various topics including: the ease with which web … Continue reading →

Posted in Creativity, Innovation, IT, Management | 1 Comment

Data Visualization

Posted on August 30, 2007 by John Hunter

Data is often displayed poorly, making it difficult to see what is important. When data is displayed well the important facts should leap off the page and into the viewers mind. Edward Tufte is an expert on this topic with … Continue reading →

Posted in Books, Creativity, Data, IT, Management, Psychology | Tagged , , , | Comments Off on Data Visualization

Google Video Customer Service

Posted on August 21, 2007 by John Hunter

Google Video sold digital videos that were controlled by Digital Rights Management DRM (so the purchaser didn’t buy something they bought the right to view the digital media according to a set of constraints. I, and many others find these … Continue reading →

Posted in Customer focus, Google, IT, Management | 1 Comment

Are Google Management Practices Worth Studying?

Posted on August 16, 2007 by John Hunter

Larry Dignan asks “Is Google reinventing corporate management or just living off the fruits of one big breakthrough?” Well, I believe Google offers a great deal for managers to study – see our posts on Google management practices. But that … Continue reading →

Posted in Innovation, IT, Management | Comments Off on Are Google Management Practices Worth Studying?

Providing Customer Service – Web Hosting

Posted on August 16, 2007 by John Hunter

Web Hosting how to: Save your server and customer when digg/reddit/slashdot effect hits his/her website One of your customers gets lucky – a huge burst of traffic hits his website. If you don’t do something quickly, your server will go … Continue reading →

Posted in Customer focus, IT, Management, Systems thinking | Comments Off on Providing Customer Service – Web Hosting

Six Sigma in Software Development

Posted on August 13, 2007 by John Hunter

Six Sigma makes inroads in software development organizations “A lot of big companies are developing their own software engineering variance of Six Sigma training,” said Siviy, “putting software-specific examples into the normal Six Sigma curriculum.” However, she said, it’s early … Continue reading →

Posted in Design of Experiments, IT, Management, Six sigma, Software Development | Comments Off on Six Sigma in Software Development

Corporate Blogging

Posted on August 10, 2007 by John Hunter

Good article on the topic of company blogs and the new thinking needed to manage given the new communication system created by the internet, blogs etc.: Company bloggers can help put out fires [broken link has been removed]: “Our legal … Continue reading →

Posted in Creativity, Innovation, IT, Management | 4 Comments