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Monthly Archives: March 2009
Out of the Crisis Seminar
I will be co-presenting an Out of the Crisis seminar for the W. Edwards Deming Institute next month, April 20-22, in Philadelphia. Companies around the world are on the brink of destruction. When they get bailed out, or economies improve, … Continue reading
Posted in Career, Deming, Management
Tagged Deming, Education, John Hunter, management, seminar
1 Comment
Management Blog Posts From December 2005
One of my long time campaigns is to raise awareness of the huge problems caused by massively excessive executive pay. As I said in my December 2005 post: The executive pay excesses are so great now they will force companies … Continue reading
Posted in Management, Management Articles
Tagged blogs, John Hunter, overpaid executives
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Jeff Bezos Spends a Week Working in Amazon’s Kentucky Distribution Center
Photo of Jeff Bezos during the 2005 O’Reilly Emerging Technology Conference by James Duncan. Jeff Bezos, Amazon CEO, is working for a week in Amazon’s Kentucky distribution center. I hope, and based on his past, I believe, that he is … Continue reading
Posted in Books, Creativity, Customer focus, Deming, Lean thinking, Management, Process improvement, Psychology, quote, Respect, Systems thinking
Tagged Amazon, Bezos, gemba, leadership, management, Process improvement
5 Comments
Combinatorial Testing for Software
Combinatorial testing of software is very similar to the design of experiments work my father was involved in, and which I have a special interest in. Combinatorial testing looks at binary interaction effects (success or failure), since it is seeking … Continue reading
How to Create a Control Chart for Seasonal or Trending Data
Lynda Finn, President of Statistical Insight, has written an article on how to create a control chart for seasonal or trending data (where there is an underlying structural variation in the data). Essentially you need to account for the structural … Continue reading
Posted in Data, Deming, Management, Process improvement, Quality tools, Science, Statistics
Tagged Data, Deming, Process improvement, Quality tools, SPC, Statistics, variation
3 Comments
Knowledge, Imagination, Innovation and Risk
A consumer can seldom say today what new product or new service would be desirable and useful to him three years from now, or a decade from now. New product and new types of service are generated, not by asking … Continue reading
Posted in Books, Creativity, Customer focus, Deming, Innovation, Management
Tagged Books, Deming, Innovation
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Management Improvement Carnival #58
Submit suggestions for the management improvement carnival. Visit the Curious Cat Management Library for online management improvement articles. No Blame Thinking by Mike Wroblewski – “It’s not who’s wrong, it’s what’s wrong. It’s not who’s right, it’s what’s right. All … Continue reading
Posted in Carnival, Management
Tagged blogs, Carnival, management
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Customer Friendly Terms of Use Language
The Aviary web site provides a very nice example of customer focus. They provide the legalese version of the terms of use and then explain what this actually mean in is simple terms. Good job. Legalese example 2. SITE CONTENT. … Continue reading
Posted in Customer focus, Psychology
Tagged Customer focus, internet, usability
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NCAA Basketball Challenge 2009
Once again I have created a group on the ESPN NCAA Basketball Tournament Challenge for curiouscat college basketball fans. To participate, go to the curiouscat ESPN group and make your picks. I also created a second challenge, using Sportsline, that … Continue reading
Posted in Fun
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USA Spent $2.2 Trillion or $7,421 Per Person on Health Care in 2007
Health spending in the United States grew 6.1 percent in 2007, to $2.2 trillion or $7,421 per person. For comparison the total GDP per person in China is $6,100. This continues the trend of health care spending taking an every … Continue reading
Posted in Deming, Economics, Health care
Tagged economic data, Economics, Health care
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