Monthly Archives: April 2006

Airline Quality

Posted on April 30, 2006 by John Hunter

The Inmates Are Running The Asylums by Bill Waddell. For instance, I found something called NWA’s [Nortwest Airlines] “Customer First” Customer Service Guide. Incredibly, it includes the statement, “Ensure that you receive a response to your written complaints within 60 … Continue reading →

Posted in Customer focus, Management | 3 Comments

Most Meetings are Muda

Posted on April 29, 2006 by John Hunter

Most Meetings are Muda (Waste) from Got Boondoggle: I will not waste your time and regurgitate all the expert based meeting protocols like following an established agenda, having a meeting plan, taking meeting notes, etc. All these ideas are great … Continue reading →

Posted in Lean thinking, Management, Quality tools | Tagged , , | 4 Comments

Quality Conversation with Gary Convis

Posted on April 29, 2006 by John Hunter

Quality Conversation with Gary Convis by Norman Bodek: There are two pillars; one is continuous improvement. You might not call this a human issue exactly, but Toyota’s success rests on the need for all employees, all management, to be looking … Continue reading →

Posted in Lean thinking, Management, Management Articles, Toyota Production System (TPS) | 1 Comment

Why are you afraid of process?

Posted on April 28, 2006 by John Hunter

Why are you afraid of process? by Seth Godin I spend a lot of time railing against organizations and teams that fall in love with process at the expense of innovation. This is not a post about that. It’s about … Continue reading →

Posted in Management, Process improvement | Tagged , | 1 Comment

Creativity Overflowing

Posted on April 28, 2006 by John Hunter

Creativity Overflowing [the broken link was removed] : It was clear that Whirlpool needed to reinvent its corporate culture. To do so, it had to figure out the answers to basic questions that managers everywhere struggle with: How do you … Continue reading →

Posted in Creativity, Management Articles | Comments Off on Creativity Overflowing

Using Design of Experiments as a Process Road Map

Posted on April 23, 2006 by John Hunter

Using Design of Experiments as a Process Road Map by Davis Balestracci: The current design of experiments (DOE) renaissance seems to favor factorial designs and/or orthogonal arrays as a panacea. In my 25 years as a statistician, my clients have … Continue reading →

Posted in Design of Experiments, Management, Process improvement, Statistics | Tagged | Comments Off on Using Design of Experiments as a Process Road Map

Stop Demotivating Employees

Posted on April 20, 2006 by John Hunter

Why Your Employees Are Losing Motivation [broken link removed – Harvard is extremely bad about breaking links, which is an indication of how little they think about anything but the short term] by David Sirota, Louis A. Mischkind, and Michael … Continue reading →

Posted in Deming, Management, Management Articles, Popular, Psychology | Tagged , , , , | 18 Comments

Blogging is Good for You

Posted on April 18, 2006 by John Hunter

Blogs ‘essential’ to a good career [the article has been moved behind an expensive paywall and is not even close to worth 1/100th of the cost so I removed the link. I added some links to related content at the … Continue reading →

Posted in Career | Tagged , | 3 Comments

Lean Accounting: What’s It All About?

Posted on April 17, 2006 by John Hunter

Lean Accounting: What’s It All About? [the broken link was removed] by Brian H. Maskell and Bruce L. Baggaley: Companies using Lean Accounting have better information for decision-making, have simple and timely reports that are clearly understood by everyone in … Continue reading →

Posted in Lean thinking, Management Articles | Tagged | 1 Comment

Toyota in the US Economy

Posted on April 17, 2006 by John Hunter

Some figures on Toyota’s economic impact in the USA. Toyota North American vehicle manufacturing totals: From Toyota’s web site: Toyota Manufacturing in the USA [the broken link was removed]: by 2008, Toyota will have the annual capacity to build 1.81 … Continue reading →

Posted in Management, Manufacturing, Toyota Production System (TPS) | Tagged , | 4 Comments