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Tag Archives: Software Development
Information Technology and Management
Dog Eat Dog [the broken link was removed, sadly even MIT can’t manage a website properly and they have broken the link] by Andrew McAfee and Erik Brynjolfsson The CVS experience is a microcosm of a pervasive trend toward using … Continue reading
Posted in IT, Management
Tagged bad usability, curiouscat, IT, John Hunter, management, Process improvement, quote, Software Development
5 Comments
Metrics and Software Development
Lean-based Metrics for Agile CM Environments [the broken link was removed] by Brad Appleton, Robert Cowham and Steve Berczuk: Measure Up! Don’t use metrics to measure individuals in a way that compares their performance to others or isolates the value … Continue reading
Seven Steps to Remarkable Customer Service
Once again Joel Spolsky spins a great post with, Seven steps to remarkable customer service. Read it. It’s crucial that tech support have access to the development team. This means that you can’t outsource tech support: they have to be … Continue reading
Posted in Customer focus, Deming, IT, Management, Process improvement, Systems thinking
Tagged customer service, Deming, Software Development
2 Comments
Focus on Quality and…
Recipe For Success [the broken link was removed]: “Recipe for Success: Focus on Quality, Reduce Work-in-Progress, Balance Capacity against Demand, Prioritize” These four statements really boil down all my management teaching in to four actionable directives that will deliver significant … Continue reading
Posted in Management
Tagged Software Development, Systems thinking
Comments Off on Focus on Quality and…
Amazon Innovation
I believe Amazon uses technology very well. They have done many innovative things. They have been less successful at turning their technology into big profits. But I continue to believe they have a good shot at doing so going forward Continue reading
Posted in Creativity, Innovation, Management, Popular
Tagged Amazon, Bezos, Innovation, internet, Software Development
10 Comments
Investing in Six Sigma
Bank of America: Investing in Six Sigma [the broken link was removed] by Thomas Hoffman: To help the bank’s IT organization align more strategically with its businesses, Desoer has challenged her IT staff to learn more about the bank’s external … Continue reading
Posted in Customer focus, IT, Management, Six sigma, Software Development
Tagged Six sigma, Software Development
Comments Off on Investing in Six Sigma
Dangers of Extrinsic Motivation
The Econ 101 Management Method by Joel Spolsky. Once again Joel presents interesting ideas very well – past posts referencing Joel. But when you offer people money to do things that they wanted to do, anyway, they suffer from something … Continue reading
Posted in Data, Deming, Management, Psychology
Tagged Deming, extrinsic motivation, Joel Spolsky, Management, managing people, motivation, Psychology, Software Development
5 Comments
If Tech Companies Made Sudoku
Topic: Management Improvement A fun post as we head into the weekend: If Tech Companies Made Sudoku by Kathy Sierra Frankly, we’re a little baffled that your original design was so… simple. I’m sure we all recognize that our target … Continue reading
Posted in Management, Management Articles, Software Development
Tagged complexity, Customer focus, IT, management, Software Development
6 Comments
Lean Software Development
I have posted on the topic of Lean Software Development previously. Lean Software Development: A Field Guide – the first 3 chapters of this new book are available online [the broken link was removed]. Excellent book that I recommended for … Continue reading
Lean Software Development
Lean Software Development: A Field Guide [the broken link was removed] – the first 3 chapters of this new book are available online. Excellent, recommended for anyone interested in lean thinking ideas. Lean Software Development: An Agile Toolkit for Software … Continue reading