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Tag Archives: Management
Evolution of the PDSA Cycle
Evolution of the PDSA Cycle by Ron Moen and Cliff Norman. Another historical article that explores the growth of management improvement concepts – this time the PDSA improvement cycle. via: Deming Electronic Network [the broken link was removed] See also: … Continue reading
Posted in Deming, Management, Management Articles, Process improvement, Quality tools
Tagged Deming, Management, PDSA, Process improvement, Quality tools
Comments Off on Evolution of the PDSA Cycle
Usability Failures
‘Smart’ phones, stupid punters? A survey* of 15,000 “faulty” devices by mobile data provider WDSGlobal found 63 per cent of the one in seven new phones which are returned have nothing wrong with them. I believe one in seven is … Continue reading
Posted in Customer focus, IT, Management, Systems thinking
Tagged bad usability, Customer focus, Data, Management, technology, usability
7 Comments
TQM for the Water Business
How dealers can put TQM to work [the broken link was removed] by Brian Cusimano Deming did not like the term TQM. It was not defined, so each person using it meant something different. And the faddish nature of the … Continue reading
Posted in Management, Quality tools
Tagged Management, quality, Quality tools, TQM
Comments Off on TQM for the Water Business
CEO Flight Attendant
Street Smarts: Learning From JetBlue by Norm Brodsky. The Jet Blue CEO works (once a month he estimates) as a flight attendant. He interacts directly with customers in real world situations (not just talking to travel managers in his office). … Continue reading
Posted in Creativity, Customer focus, Deming, Management, quote, Respect, Systems thinking
Tagged Customer focus, gemba, Management, organization as a system
3 Comments
New Look American Manufacturing
The New Look American Manufacturing [the broken link was removed] by Dale Buss: The evidence shows that American manufacturers that revise their processes and integrate technology in ways that allow them to stay close to customers can survive the onslaught … Continue reading
Posted in Economics, Lean thinking, Management, Manufacturing
Tagged Economics, lean manufacturing, Management, Manufacturing
2 Comments
Our Policy is to Stick Our Heads in the Sand
Conversation with Boston Volkswagen [the broken link was removed] by Paul Graham I recently looked into getting a new car. The Kafkaesque conversation that resulted would have been funny if it were happening to someone else. If only Volkswagen could … Continue reading
Posted in Customer focus, Innovation, IT, Management
Tagged bad customer service, Customer focus, IT, Management
2 Comments
Employee Ownership
H.C. Miller workers to earn ownership [the broken link was removed] by Richard Ryman. I have always liked the idea of employee ownership. To me this can be a great help in creating a system where employees, owners, customers, suppliers … Continue reading
Posted in Investing, Lean thinking, Management, Manufacturing, Systems thinking
Tagged Investing, jobs, Management, organization as a system
1 Comment
Toyota IT for Kaizen
How Toyota Uses Information Technology (IT) for Kaizen [the broken link was removed] by Jon Miller. He quotes Toyota’s CIO from the Japanese article: Part of my job as CIO is to take on these company-wide issues and use this … Continue reading
Posted in IT, Management, Toyota Production System (TPS)
Tagged IT, Management, Quality tools, Toyota
3 Comments
Signs You Have a Great Job … or Not
Signs you have a great job … or not by Jeanne Sahadi This article, while presenting an overly simplistic view in my opinion, actually provides some good reminders. The article focuses on 12 questions that seem to be the focus … Continue reading
Posted in Career, Management, Management Articles, Performance Appraisal
Tagged Career, Management, Performance Appraisal
4 Comments
Lean Software Development
I have posted on the topic of Lean Software Development previously. Lean Software Development: A Field Guide – the first 3 chapters of this new book are available online [the broken link was removed]. Excellent book that I recommended for … Continue reading
