Tag Archives: Deming

ASQ Deming Medal to Peter Scholtes

Posted on May 7, 2007 by John Hunter

I am happy that the ASQ Deming Medal was presented to Peter R. Scholtes: for his efforts to inspire others to transform organizations by helping managers understand how successful leadership of people requires an understanding of the interdependencies among knowledge … Continue reading →

Posted in Deming, Management | Tagged , , | 2 Comments

Out of the Crisis

Posted on May 5, 2007 by John Hunter

Entrepreneur.com has named their 9 best classic business books of the past 30 years including Out of the Crisis by W. Edwards Deming: Deming’s teachings challenged American business practice at almost every point. Among his most revolutionary ideas were the … Continue reading →

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Investors Business Daily on Deming

Posted on March 10, 2007 by John Hunter

He Pointed Firms To Quality [the broken link was removed] by Kirk Shinkle: Management responsibility took on an almost moral role for Deming. Failure in business and the resulting unemployment could be blamed almost entirely on leadership. Leaders, he believed, … Continue reading →

Posted in Deming, Economics, Investing | Tagged | 1 Comment

Motivating Employees

Posted on March 7, 2007 by John Hunter

No Matter How Badly You Want It: “When it seems easy, it’s like they already wanted to do it in the first place.” Martin paused. “It seems impossible when they didn’t ever want to do it. So, it doesn’t seem … Continue reading →

Posted in Deming, Management, Psychology, Respect | Tagged , , | 1 Comment

Firing Workers Isn’t Fixing Problems

Posted on February 26, 2007 by John Hunter

I commented on a post on Evolving Excellence that Jim Jubak is a wall street guy who has good ideas. He has posted another good article: Firing workers isn’t fixing problems [the broken link was removed] Both CEOs, Edward Zander … Continue reading →

Posted in Investing, Lean thinking, Management | Tagged , , , | 3 Comments

Performance Appraisals Performance

Posted on February 21, 2007 by John Hunter

Appraising the Performance Of Performance Appraisals [the link that IEEE broke was removed] by Harry Goldstein: The traditional annual review covers a lot of ground: coaching and guidance for the employee, feedback and communication, compensation, staffing decisions and professional development, … Continue reading →

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Seven Steps to Remarkable Customer Service

Posted on February 20, 2007 by John Hunter

Once again Joel Spolsky spins a great post with, Seven steps to remarkable customer service. Read it. It’s crucial that tech support have access to the development team. This means that you can’t outsource tech support: they have to be … Continue reading →

Posted in Customer focus, Deming, IT, Management, Process improvement, Systems thinking | Tagged , , | 2 Comments

Illusions – Optical and Other

Posted on February 12, 2007 by John Hunter

If the output for working for the year is a square. And the job is to produce dark squares who do you pay more A or B? Of course it is a trick question, the squares are the same color. … Continue reading →

Posted in Data, Deming, Management, Popular, quote | Tagged , , , , , | 10 Comments

Reacting to Product Problems

Posted on January 20, 2007 by John Hunter

Previously we posted on recalls at Toyota and Sony. Recently Toyota announced another large recall. Investor’s Business Daily writes on the topic in: The Ups And Downs Of Doing Product Recalls – Japan-Style [the broken link was removed]: Kitayama also … Continue reading →

Posted in Deming, Management, Manufacturing, Systems thinking, Toyota Production System (TPS) | Tagged , , , | Comments Off on Reacting to Product Problems

Performance Appraisals – Is Good Execution the Solution?

Posted on January 15, 2007 by John Hunter

Performance review proponents say the way it is done matters most[the broken link was removed] (based on reaction to: Performance appraisals get low marks[the broken link was removed]): Deming, it seems, has many fans. His view of performance reviews? He … Continue reading →

Posted in Deming, Performance Appraisal, Systems thinking | Tagged , , , , | 3 Comments