Category Archives: Quality tools

Jeff Bezos and Root Cause Analysis

Posted on January 28, 2009 by John Hunter

Using quality tools really works. Lots of people don’t use them. Improving is often not any more difficult than just applying tools that have been used for decades. Continue reading →

Checklists Save Lives

Posted on January 17, 2009 by John Hunter

Checklists are a simple quality tool that have been used widely for decades. Pilots use them, without fail, to save lives. Some surgeons have been using them and the evidence is mounting that checklists can save many more lives if … Continue reading →

Posted in Deming, Health care, Management, Process improvement, Psychology, Quality tools, Systems thinking | Tagged checklist, continual improvement, Deming, health care system, Process improvement, Psychology, Public Sector, Quality tools | 3 Comments

Information Technology and Business Process Support

Posted on December 3, 2008 by John Hunter

I moved from management improvement work into information technology work (where I continue to practice management improvement). Many IT practices follow quality management guidelines well (agile software development for one). I have found it far easier to design and provide … Continue reading →

Posted in IT, Management, Process improvement, Quality tools, quote, Software Development, Systems thinking | Tagged continual improvement, curiouscat, IT, John Hunter, management, Process improvement, quote, Software Development | 6 Comments

Six Sigma v. Common Sense

Posted on October 20, 2008 by John Hunter

Response to LinkedIn question [the broken link was removed]: “Whether Six Sigma as a quality tool really delivers the benefits ? How does it makes difference from a common sense approach ? (Where the process wastes and the required solution … Continue reading →

Posted in Management, Quality tools, quote, Six sigma | Tagged commentary, curiouscat, John Hunter, Quality tools, quote, Six sigma, Systems thinking | 2 Comments

Webcast on 2-Bin Systems

Posted on March 11, 2008 by John Hunter

Illustration of how 2-Bin Systems work, by Bill Hanover. Related: Overall Equipment Effectiveness (OEE) video by Bill Hanover – Messiness is Bad – Drum-Buffer-Rope Example – lean manufacturing resources

Posted in Lean thinking, Management, Quality tools, webcast | Tagged management tools, Manufacturing, training, webcast | Comments Off

Lean Six Sigma Case Studies

Posted on February 27, 2008 by John Hunter

ValuMetrix Services provides some really nice lean six sigma case studies. Simple short but still with enough detail to actually provide some sense of what is going on. While on the topic of online case studies let me plug the … Continue reading →

Posted in curiouscat.com, Health care, Lean thinking, Management, Quality tools, Toyota Production System (TPS) | Tagged lean, management tools, online resources, Six sigma | 1 Comment

Stratification and Systemic Thinking

Posted on January 6, 2008 by John Hunter

I am reading a fascinating book by Jessica Snyder Sachs: Good Germs, Bad Germs. From page 108: At New York Hospital, Eichenwald and infectious disease specialist Henry Shinefield conceived and developed a controversial program that entailed deliberately inoculating a newborn’s … Continue reading →

Posted in Creativity, Data, Deming, Health care, Innovation, Management, Quality tools, Science, Statistics, Systems thinking | Tagged critical thinking, Data, evidence based management, Health care, Science, Statistics, Systems thinking | 2 Comments

It Just Works

Posted on January 2, 2008 by John Hunter

Does Your Product Or Service “Just Work”? By Jim Kukral That’s it. It’s the highest compliment you can get. “It just works” is a very powerful phrase in this day and age There is truth to that statement. I think … Continue reading →

Posted in Customer focus, Management, Quality tools | 2 Comments

Great Visual Instruction Example

Posted on December 14, 2007 by John Hunter

This does a great job of explaining what you need to know clearly. While this presentation for Azithromycin doesn’t prevent a mistake it sure makes it much more likely that the process can be completed successfully. We need more effort … Continue reading →

Posted in Health care, Management, Psychology, Quality tools | Tagged Health care, Lean thinking, poka yoke, usability, visual instructions | Comments Off

The Power of a Checklist

Posted on December 7, 2007 by John Hunter

Great article on The Checklist – If something so simple can transform intensive care, what else can it do? by Atul Gawande A decade ago, Israeli scientists published a study in which engineers observed patient care in I.C.U.s for twenty-four-hour … Continue reading →

Posted in Health care, Lean thinking, Management, Process improvement, Psychology, Quality tools | Tagged checklist, Deming, Health care, Lean thinking, management tools, Systems thinking | 4 Comments