Category Archives: Psychology

Fear Remains a Toyota Motivator

Posted on March 23, 2006 by John Hunter

First, don’t let the title fool you, this is not an indication Toyota is going against Deming’s obligation of management to “Drive out fear and build trust so that everyone can work effectively”. Deming was talking about driving out the … Continue reading →

Posted in Deming, Lean thinking, Management, Management Articles, Psychology, Toyota Production System (TPS) | Tagged , , | Comments Off on Fear Remains a Toyota Motivator

Flow

Posted on March 22, 2006 by John Hunter

“Flow” and Mihaly Csikszentmihalyi [the broken link was removed] by David Farmer: How does it feel to be in “the flow”? 1. Completely involved, focused, concentrating – with this either due to innate curiosity or as the result of training … Continue reading →

Posted in Creativity, Management, Psychology, Systems thinking | Tagged , , , , | 3 Comments

Performance Appraisal Problems

Posted on February 15, 2006 by John Hunter

The Struggle To Measure Performance [the broken link was removed], Business Week: One company that recently decided to dump forced rankings altogether is Chemtura (CEM), a $3 billion specialty chemicals company formed by the July merger of Crompton in Middlebury, … Continue reading →

Posted in Deming, Management, Management Articles, Performance Appraisal, Psychology | Tagged , , | 3 Comments

Management Lessons from Terry Ryan

Posted on January 4, 2006 by John Hunter

Management Lessons from Terry Ryan: Humility, Stability & Personality from Management by Baseball: competitors in any endeavor figure anything easy must not be a very important differentiator (bass-ackwards of course, but the erroneous mental algebra is that if it was … Continue reading →

Posted in Deming, Innovation, Management, Psychology | Tagged , , , , , , , | 1 Comment

Performance of People and Appraisal

Posted on December 5, 2005 by John Hunter

The Statistical and Scientific Thinking blog, by John Dowd, has several interesting posts on the Performance of People [the broken link was removed]: Why can’t performance be numerically rated and ranked? It can’t be defined operationally, it can’t be measured … Continue reading →

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Excessive Executive Pay

Posted on December 4, 2005 by John Hunter

Topic: Management Improvement Via Christian Sarkar [the broken link was removed], Too Many Turkeys, The Economist: Executive compensation in America – already far ahead of the rest of the world, despite the best efforts of overseas managers to catch up … Continue reading →

Posted in Management, Psychology, Respect | Tagged , , , , , , | 18 Comments

Toyota Manufacturing Powerhouse

Posted on November 28, 2005 by John Hunter

Great required reading [the broken link was removed] via Evolving Excellence, Relentless [the broken link was removed], Detroit News: As Toyota expands rapidly, it is also grappling with a shortage of skilled managers and engineers. When it decided in June … Continue reading →

Posted in Lean thinking, Management Articles, Manufacturing, Psychology, Respect, Toyota Production System (TPS) | Tagged , , | 3 Comments

Superior Customer Experiences

Posted on November 19, 2005 by John Hunter

Grow Your Business Through Superior Customer Experiences [the broken link was removed] by D. Randall Brandt and Rodger Stotz: In that study, Oakley found that there is a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction … Continue reading →

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Performance Without Appraisal

Posted on October 1, 2005 by John Hunter

In response to the Alternatives to Stack Ranking? post on the popular Mini-Microsoft blog. I’m also taking some time to contemplate on Deming’s points and assess how Microsoft is doing against them. … What I would deeply appreciate is real-world … Continue reading →

Posted in Deming, Management, Performance Appraisal, Psychology, Respect | Tagged , , , , , , | 7 Comments

Managing Fear

Posted on July 12, 2005 by John Hunter

The post, Root Causes of Crunch Mode [the broken link was removed] from the Game Manager blog makes the good point that Fear and anxiety are known to reduce comprehension and learning ability. W. Edwards Deming made “drive out fear” … Continue reading →

Posted in Deming, Management, Psychology, quote, Respect | Tagged , , , , | 1 Comment